Ch 4 Flashcards
A broad range of feeling that people experience
Affect
Intense feelings that are directed at someone or something
Emotions
Feelings that tend to be less intense than emotions and that lack a contextual stimulus
Mood
The tendency of most individuals to experience a mildly positive mood at zero input (when nothing particular is going on)
Positivity offset
The tendency of people to associate two events when in reality there is no connection
Illusory Correlation
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work
Emotional labor
Inconsistencies between the emotions people feel and the emotions they project
Emotional dissonance
An individuals actual emotions
Felt emotions
Emotions that are organizationally required and considered appropriate in a given job
Displayed emotions
Hiding one’s inner feelings and forgoing emotional expressions in response to display rules
Surface acting
Trying to modify one’s true inner feelings based on display rules
Deep acting
A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors
Affective Events Theory (AET)
The ability to detect and manage emotional cues and information
Emotional intelligence (EI)
Identify and modify the emotions you feel
Emotion regulation
The process by which peoples’ emotions are caused by the emotions of others
Emotional contagion
