Ch 3 Emotions,Attitudes, And Job Satisfaction Flashcards
Emotional intelligence
Able to recognize and deal with emotions in ourselves and others
Self-awareness
Ability understand our emotions and their impact on us and others
Self-management
Ability to think before acting and control disruptive impulses
Mood
Long term. Positive or neg feelings or state of mind
Emotional/mood contagion
Spillover of ones emotions and mood onto others
Emotional labor
Person displays organizationally desired emotions in a job
Emotional dissonance
Inconsistency btw emotions we feel and those we try to project
Deep acting
Someone tries modify their feelings to better fit the situation
Surface acting
Hiding true feelings while displaying very diff ones
Display rules
Governs degree which it’s appropriate to display emotions
Affective events theory
Our emotions and moods influence by events involving other people and situation in turn influence work performance and satisfaction of us and others
Attitude
Predisposition to respond positively or neg to someone or something
Cognitive. Attitude component
Attitude reflects underlying beliefs , opinions, knowledge or info person possess
Affective. Attitude components
Specific feeling regarding personal impact of antecedent conditions evidenced in cognitive component
Behavioral. Attitude components
Intention to behave certain way based on affect in ones attitude
Cognitive dissonance
Experienced inconsistency btw ones attitudes and or btw attitudes and behavior
To appeal rational
People seek consistence btwn their attitudes and behavior
Inconsistency
Results in discomfort and individuals will take action to reduce dissonance and restore equilibrium
Individuals reduce cognitive dissonance by:
Changing underlying attitudes
Changing future behavior
Developing new ways of explaining or rationalizing the inconsistency
Job satisfaction
Degree which an individual feels pos or neg about a job
Organizational commitment
Loyalty of an individual to the organization
Satisfaction causes performance
Job sat. Alone is not a consistent predictor of individual work performance
Performance causes satisfaction
Link btw performance and later satisfaction
Rewards cause both satisfaction and performance
Research general finds that rewards influence satisfaction with performance continually rewards influence performance
Emotions
Positive or neg feelings that are always associated with a source. Usually short durations
