Ch 3 Emotions,Attitudes, And Job Satisfaction

Question 1

Emotional intelligence

Answer 1

Able to recognize and deal with emotions in ourselves and others

Question 2

Self-awareness

Answer 2

Ability understand our emotions and their impact on us and others

Question 3

Self-management

Answer 3

Ability to think before acting and control disruptive impulses

Question 4

Mood

Answer 4

Long term. Positive or neg feelings or state of mind

Question 5

Emotional/mood contagion

Answer 5

Spillover of ones emotions and mood onto others

Question 6

Emotional labor

Answer 6

Person displays organizationally desired emotions in a job

Question 7

Emotional dissonance

Answer 7

Inconsistency btw emotions we feel and those we try to project

Question 8

Deep acting

Answer 8

Someone tries modify their feelings to better fit the situation

Question 9

Surface acting

Answer 9

Hiding true feelings while displaying very diff ones

Question 10

Display rules

Answer 10

Governs degree which it’s appropriate to display emotions

Question 11

Affective events theory

Answer 11

Our emotions and moods influence by events involving other people and situation in turn influence work performance and satisfaction of us and others

Question 12

Attitude

Answer 12

Predisposition to respond positively or neg to someone or something

Question 13

Cognitive. Attitude component

Answer 13

Attitude reflects underlying beliefs , opinions, knowledge or info person possess

Question 14

Affective. Attitude components

Answer 14

Specific feeling regarding personal impact of antecedent conditions evidenced in cognitive component

Question 15

Behavioral. Attitude components

Answer 15

Intention to behave certain way based on affect in ones attitude

Question 16

Cognitive dissonance

Answer 16

Experienced inconsistency btw ones attitudes and or btw attitudes and behavior

Question 17

To appeal rational

Answer 17

People seek consistence btwn their attitudes and behavior

Question 18

Inconsistency

Answer 18

Results in discomfort and individuals will take action to reduce dissonance and restore equilibrium

Question 19

Individuals reduce cognitive dissonance by:

Answer 19

Changing underlying attitudes

Changing future behavior

Developing new ways of explaining or rationalizing the inconsistency

Question 20

Job satisfaction

Answer 20

Degree which an individual feels pos or neg about a job

Question 21

Organizational commitment

Answer 21

Loyalty of an individual to the organization

Question 22

Satisfaction causes performance

Answer 22

Job sat. Alone is not a consistent predictor of individual work performance

Question 23

Performance causes satisfaction

Answer 23

Link btw performance and later satisfaction

Question 24

Rewards cause both satisfaction and performance

Answer 24

Research general finds that rewards influence satisfaction with performance continually rewards influence performance

Question 25

Emotions

Answer 25

Positive or neg feelings that are always associated with a source. Usually short durations