Ch. 3

Question 1

Clear communication index

Answer 1

(CCI) key tool to evaluate a draft material and see if it is working on several levels

Question 2

Culturally and linguistically appropriate services

Answer 2

(CLAS) used by healthcare providers to provide effective, equitable, understandable and respectful quality care and services to diverse cultures

Question 3

Document literacy

Answer 3

The ability to interpret tables,forms, graphs or other structured formats

Question 4

Health literacy

Answer 4

Combination of capacity and skills ato access and use info to make decisions affecting health

Question 5

Immigrant

Answer 5

Person originating from different countries

Question 6

Numeracy

Answer 6

Measure of computational skills

Question 7

Prose literacy

Answer 7

Ability to read sentences and paragraphs

Question 8

Quantitative literacy

Answer 8

Ability to use information that requires a mathematical operation for interpretation; subset of numeracy

Question 9

SMOG

Answer 9

(Simple measure of Gobbledygook) provides an estimate of the number of years of education need to understand prose material including website copy