ch 3

Question 1

what is Masco hierarchy of needs

Answer 1

Physiological, safety, social , esteem and self actualization needs
Limitations: There is no Hierarchy, People deal with multiple levels at same time

Question 2

what is herzberg two factor theory

Answer 2

Hygiene factors and Motivational Factor

Question 3

what is McClelland’s Theory of Needs

Answer 3

needs of achievement, affiliation, and power

Question 4

what is the best way to repond to inequity

Answer 4

balance the mathematical equation

1. cahnge my inputs and outputs
   change my perceptions of myself and others
   change comparisions
   leave the situations

Question 5

vocab: The likelihood that one’s efforts will lead to desired performance is based on past. Experience nad perceived difficulty of achieving goal as well as uncontrollable aspects in one’s ability and the environment.

Answer 5

Expectancy Probability

Question 6

vocab: The likelihood te achievement of the goal will results in desired outcomes ( salary increase,status)

Answer 6

Instrumentality Proabability

Question 7

waht are the 3 components of motivation

Answer 7

expectancy probabilty
intrumential probablity
valence

Question 8

vocab
The value the individual places on the outcomes which is different for individual and situations

Answer 8

valence

Question 9

poster lawler model is about what

Answer 9

rewards

Question 10

vocab: When people obsernve the behaviors of others, recognize the consequences and alter their own behaviors

Answer 10

social learning

Question 11

vocab
Behavrios is a function of consequences

Answer 11

Reinforcement Theory

Question 12

vocab
Applying reinforcement theory to influence the behavior of people in organizations

Answer 12

Behavior Modification

Question 13

4 kinds of reinforcement

Answer 13

positive reinforcement (prizes for work)
extinctoins (stop laughing at off color jokes

punishment (decrease hours of low performance)
negative reinforcement (Refrigerator door beeps)

Question 14

job designs in organizatoin are

Answer 14

job specializations- breaking down jobs (taylor)
job rotations- reduce bordem
job enalrgemnt- expand a job
job enrichment- give more tasks and control
job characterisits- designing jobs

Question 15

employee empowerment definiton

Answer 15

the process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility

Question 16

what are the conditions for succcess

organizations must be….

Answer 16

Sincer for efforts
Mainating empowerment
Systematic and patient in efforts to empower employees
Willing to modify, broaden, and increase training

Question 17

flexible work arrangements (4)

Answer 17

compressed work schedule - 40 hrs in less than 5 days
job sharing -
extended work schedules - long work periods
alternative workplace- work from home

Question 18

goal setting theory (4)

Answer 18

goal difficulty
goals specificity
goal acceptance
goal commitment