Ch. 20 Flashcards
What are the three qualities of good verbal communication?
Simple, clear, easily understood not misunderstood
Why did the verbal radio communication replace whistle signals?
More complex tugs and maneuvers required a bigger vocabulary than whistle signals could provide
What terminology must be clear for effective command and response communications?
Communication that:
Identifies the tugs
Indicates the direction of force to be applied
Indicates the amount of force to be applied
Indicates the desired push or pull angle
Verifies the receipt, understanding, and implementation of the command by the tug
Why should the terms “full” “on” and “off” be avoided?
They can be mistaken for other words
How does the tug acknowledge an order?
The tug operator’s response includes the tug’s name and repeating the order back to the pilot
What is a means of non-verbal communication in shipwork?
Action by the tug
