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Quality Service Management > Ch 2: The Physical Experience > Flashcards

Ch 2: The Physical Experience Flashcards

Study These Flashcards

Quality Service Management (10 decks)

Ch 1: Understanding QSM principles

Ch 2: The Physical Experience

People: a Key differentiator

CH 7 Leadership and culture on customer experience

CH 8: Customer Experience Embodiment of Brand

Ch 9: Managing Your Customer Experience

CH 10: Measuring your customer experience

11: Targeting: Driving behaviour that impact your customer experience

CH 12: Creating Your CX Strategy

CH 13: The future of customer experience

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