Ch 2 Organizational Structure

Question 1

Basic Principles of Org. structure

Answer 1

Scalar structure
Line and staff personnel
Decision Making Authority
Unity of Command
Span of Control
Division of Labor

Question 2

Scalar Structure

Answer 2

Chain of command

Question 3

Line personnel

Answer 3

Delivers services to Public or External customers

Question 4

Who performs suppression, EMS, inspections, education and investigation

Answer 4

Line personnel

Question 5

Staff personnel

Answer 5

Provide support to line, internal and external customers

Question 6

Decentralized Authority

Answer 6

Decision making authority delegated at lowest levels

Question 7

Unity of command

Answer 7

Each person in an Org, reports to one person.

Question 8

Side stepping

Answer 8

Take a problem to a higher officer.

Destructive against unity and cohesiveness

Question 9

To reduce side stepping Company Officers should

Answer 9

Be available
Be proactive
Take action
Follow up

Question 10

Functional supervision

Answer 10

Allows workers to report to more than one supervisor, if they fall under authority of another.

Question 11

Span of control

Answer 11

Number of people one person can supervise

Question 12

What’s optimal span of control

Answer 12

Between 3-7

Question 13

What does NFPA suggests optimal ratio for span of control

Answer 13

1-5.

Question 14

Division of labor

Answer 14

Dividing jobs into smaller tasks