Ch 2-communications Flashcards
If a family member has questions about their infants need for a chest tube to treat a significant pneumothorax, and you don’t know the answer, you?
Be straightforward and put them in touch with someone who can answer their questions.
List behaviors that help establish rapport
Introduce yourself, educate, practice active listening 👂
Key questions you need to ask when at the scene involving a pregnant patient/recent home birth?
Moms age, onset and contraction frequency, if there are any/were pregnancy complications. Presence or absence of fetal movement.
You’re assessing a 89yo male, chief complaint of abdominal pains. As you’re speaking to him he doesn’t answer because he can’t hear. What is NOT a technique to use?
Speak to family members for clear communication!
What is global aphasia?
Most severe form is aphasia, characterized by complete inability to speak or understand language. Typically caused by extensive damage to the brain. (Traumatic brain injury or stroke may cause this)
A 17yo patient is treated at home and doesn’t need to continue care to hospital. Patient signs an against medical advice form, this is considered?!
Discretion*
Your geriatric patient lives in an unsafe, unhygienic Living condition. Refuses to be transported, what do you do?
Notify law enforcement 🚓🚨
A Mom just lost her son, you’re speaking to her, your face softens you place a hand in her shoulder. This is?
Tact
An indication that a child is possibly being abused?
Doesn’t become agitated when parents leave the room
Which is NOT a key point to consider when caring for a victim of rape/assault?
Treat Injury differently than a regular injury, given the nature of the call.
You’re called to a husband and wife’s non violent argument each person is telling you their side of the story. You continue to speak with both of them to calm the scene down. So you can go into further medical assessment. This is called?
Diplomacy
Which isn’t a communication technique when working w hearing impaired?
Don’t change the speaker(interpreter) as this can confuse the patient
Patient has a stutter, she’s struggling to explain, what do you do?
Be patient, let her Explain in her own words. Even if it takes longer than expected
Conclusions based on info of an interpreter may not be valid?
True
With a Patient who has down syndrome may be helpful to??
Hold back the members of your team until you establish rapport
Everything but this should be in your radio report 💘
Except address 🏡
You should add: age, chief complaint, allergies)
If an order from medical directior is inappropriate the paramedic should?
Ask for clarification
Repeater is?
A device that receives low power radio transmissions and rebroadcast with increased power
What’s a portable radio
Hand held radio that may be carried in your pocket or belt
Mobile radio?
Useful for contacting medical director or dispatch when coverage is unavailable 🤳
Satellite phone?
A mobile phone that connects to orbiting satellites and are found in many remote communities
Mobile radio?
Mounted inside vehicle 🚑
What should you document when your response is cancelled en route to the scene?
Cancelling authority and time of cancellation ⌚ 🚑
When a patient refuses care, what must the paramedic document?
Advice given to the patient regarding the condition
If the respiratory rate section isn’t complete on the ambulance report form, what should the physician assume about patients respirations?
That they weren’t assessed by the paramedic
3 common interferences w radio transmissions?
Tall buildings, topography, weather
What are 5 stages of grief ??
Denial, anger, bargaining, depression and acceptance
Advantages of communication with cellular telephone?
They provide a secure link between EMS and hospital
