Ch 18 Current Concepts In HR Mgmt Flashcards
______ means more than receiving pay; rather, the term is used to identify the individual-to-organization relationship for personnel in both career and volunteer departments
Employee
_______ are most important to success in all organizations today
Interpersonal relationships
(even more important in times of organizational stress and emergencies and disasters)
This HR Key Factor may be the most challenging because it requires open self examination and self realization of the limits of your knowledge and skills
Factor #4 know what you know and what you don’t know (7 factors)
______is perceived, and correctly understood, as validation of the situation
Inaction
The three tiers of documentation
- Informal
- Semi-formal
- Formal
This has become the most common form of documentation, and can be considered informal and semi-formal documentation
It is not a good practice to use ____ for formal documentation, and should not be used as a substitute for face-to-face communication
These types of notes and documentation can be called for evidence
ALL
The goal of the leader is to: HR
Treat each individual FAIRLY
The Rotary International Four-Way Test for making ethical decisions asks the following questions:
TFBB
- Is it the TRUTH?
- Is it FAIR to all concerned?
- Will it build BETTER FRIENDSHIPS and
goodwill? - Will it be BENEFICIAL to all
concerned?
The most important PIECE of the human resources program is the _____. (P=P)
POLICY direction
Before recruiting can begin, the organization should have some type of process to determine ________
How a position will be announced
The final portion of the selection process involves a
Background check
Regarding harassment and discrimination, typical reporting procedures allow the member to follow the chain of command, and report it to _____, _____or _____.
- immediate supervisor
- skip immediate supervisor and go
directly to the fire chief - skip the department chain altogether and
go directly to Human Resources
Recordkeeping requirements for any member exposed to a hazmat or communicable disease should normally be kept for _____
Term of employment +30 years
The ______ is one DOCUMENT that an organization cannot be without
Infection Control plan
The number one thing to remember about CISD is:
No member should be forced to attend a debriefing
Relationships are founded on trust. And the key ingredient in leadership is _____. Every day leaders need to remember they are awarded the privilege of leadership by those who agree to follow. (I=I)
Influence
Although leaders may set the direction and validate the style of leadership that the organization values, the success of organizations is the result of____ rather than great leadership alone.
Good followership
This means that a fire service leader is willing to put his or her credibility on line to achieve a successful outcome, balancing the needs of the individual and the organization
Commitment
Conceptually, it helps to understand that any discussions about proposed changes to human relations, policies or procedures start in negative territory. This is the question asked by each person, and what must be answered.
“Prove that this won’t be bad for me”
Using ____is essential to success. The right lexicon for human relations is important because many fire service personnel are in a funk, worried that the days of a steady income, and even steady employment for them, their partners and their families are being replaced with some thing described as the “new normal”
The right words, both spoken and written
People value ____ and ____ and really don’t care about good intentions. They want to know that our service leaders have made a personal commitment to the people of the organization.
- honest
- integrity
7 key factors in understanding Human Resources
1) know your policies
2) policies should be followed
3) understand that rules are easy but
application is hard
4) know what you know and what you
don’t know (most challenging)
5) know when and who to ask for help
6) know when action required
7) know what needs to be treated
confidentially
The importance of ___________ demonstrates the strength of leadership and is a key characteristic of TODAY’S successful fire service leader.
Recognizing different perspectives, and seeking those opinions
The more unique and challenging the situation, and effective the resulting decisions, the more____
Any decision is strengthened by the insights of others
The 4 major parts of the Elements of Human Resource Management
(42 total elements)
- Mission alignment and staffing
- Recruitment
- On-board process
- Ongoing employment
The recruiting and selection process can be very complicated. Organizations should be working to ensure that their members are representative of the community that is being served. This can be a daunting task, depending on _____ and ____
- Area of the country
- socioeconomic factors
The higher the position being sought, the _____ the testing process may be, and the organization should be seeking the highest qualified candidate.
Harder
It is said when member leaves an organization, it is because of the _____, not the _____.
- Supervisor
- Organization
Concerning human resource management, all policies and procedures should be current and applicable to the organization. They must be combined with local state, provincial, tribal, and or federal law, and they should be reviewed at a minimum on what basis?
Annual
The quickest way for an organization to end up facing a lawsuit is to _______ enforce existing harassment and discrimination policies.
Not (or worse yet sporadically)
As part of the overall organizational system, is important to actually utilize the human resources systems and processes within the organization. One key area that must be addressed is in the realm of __________. (3)
- Personnel classifications
- Evaluations
- Professional development
To assess individual performance, some type of personal appraisal or evaluation system must be established and in use. There are many different types of appraisals and forms available, but the key is to ensure that regardless of the system being used, it _______
Results in a written document, that the member, supervisor, and organization can refer to at any time
A career development program should have a good balance of training and education. _____ results in the educational base being established while _____ allows the member to exercise what has been learned.
- Classwork
- Training
This is probably the most important and certainly the most expensive components of any organization. It can also be the most difficult to manage.
Compensation and benefits
This can be utilized to assess the different types of risk and then make recommendations on how to address them. This should be composed of members from all ranks and positions within the organization, as well as a representative from the organizations insurance company.
A safety team
(Risk management - team standpoint)
A KEY part of any risk management program is to ______.
Two important areas that must be addressed in any risk management PROGRAM are ______.
- Have a written safety manual
- Exposures to hazardous materials
and communicable diseases
After spending considerable effort to implement an effective risk management program to protect the members, one other area that needs attention is a ____ program.
Wellness and Fitness
At a minimum, how many types of physicals are there and what are they?
3
- Entry or initial
- Regular or annual
- Rehabilitative
Two parts of wellness and fitness
- Physicals
- Fitness evaluation
HIPAA not withstanding, there are numerous other guidelines and rules that exist to protect members information. Whether it is stored electronically as part of the records management system, or in paper file cabinets, access to member information should be restricted to the member and _____
The designated Medical Officer or Safety Officer
To analyze the results of the entire wellness and fitness program, results of the fitness evaluations can be grouped together into what three categories?
- Age range
- Performance range
- Gender
The five parts of framework for thinking ethically
Recognize an ethical issue
Get the facts
Evaluate alternative actions
Make a decision and test it
Act and reflect on the outcome
As the size of the organization increases, it becomes very difficult to remember which member has what skills, so the easiest way to do this is to store this information in (3)
- Spreadsheet
- Records management system
- Computer aided Dispatch system
Job descriptions, appraisal systems, career development and special skills all lead to:
Compensation and benefits
