Ch. 16 - Role of HR in Change Management

Question 1

Organizational culture

Answer 1

Organizational (corporate) culture influences how the company operates, its public image, employee behavior, and strategic vision. It is a combination of shared norms, beliefs, and values that form from the founders of the business. It is an embodied mantra of the way they have always done things.

Question 2

Internal change

Answer 2

involves changes within the organization’s control, like processes and systems, human resources, decision-making, and policies and procedures. The organization has full control over these changes. These changes are generally initiated to increase productivity and profitability.

Question 3

External changes

Answer 3

involve political, technological, social, and market changes that are out of the organization’s control.

Question 4

ADIE

Answer 4

Assess the need for changes; decide on the changes; Implement the changes; Evaluate the changes

Question 5

How is organizational culture impacted by change?

Answer 5

Organizational culture is dependent on expected cultural changes. As such, a culture change results in new behaviors, values, beliefs, and strategies. Ultimately, change results in a new organizational culture.

Question 6

How do you change workplace culture?

Answer 6

The steps of changing a workplace culture are;

1. Define the target behaviors and values.
2. Align the expected changes with organizational processes and strategies, including the mission and vision statements.
3. Third, companies must guarantee accountability from all stakeholders and develop a visible framework to communicate and guide the process.
4. Marketing remains an integral element when implementing a culture change as it ensures the expected changes resonate with the market.

Question 7

Why is it difficult to change organizational culture?

Answer 7

It is difficult to change organizational culture due to resistance to change. When key stakeholders, such as employees, oppose the expected changes, it compromises the entire change process.

The reasons for resistance to change include:

Poor Communication
Lack of motivation
Complacency among employee or leadership
Loss of ownership, control or status
Fear of failure
Organizational Politics

Question 8

What is cultural change in the workplace?

Answer 8

Cultural change in the workplace is the adjustment of processes, values, beliefs, strategic goals, attitudes, and organizational behaviors linked to a company.

Question 9

Reasons for changing organizational culture

Answer 9

Industry and market conditions are subject to fluctuations. Organizations must change to keep up with trends, take advantage of new opportunities or address emerging challenges. Some of the reasons a business may consider changing organizational culture include:

New business strategy
Support/Improve business performance or market growth
External shocks and crises
Compliance requirements

Question 10

Benefits to Organizational change

Answer 10

Altering the organizational culture is rewarding because it creates long-term improvements across fundamental corporate mechanisms. Below are the specific benefits;

Promotes a more conducive working environment.
Increases employee motivation if executed appropriately.
Enhanced employee motivation translates to increased performance and productivity.
Boosts operational efficiency.
Supports organizational agility and business continuity.
Helps to align corporate culture with business strategy.
Stimulates better decision-making regarding investment, recruitment, retention and other business processes.