Ch 16 Flashcards
A normal mental state would be indicated by:
A) many extraneous details.
B) long pauses by the patient.
C) quick changes in the topic of conversation.
D) the patient knowing the date.
D) the patient knowing the date.
A patient stops talking with a paramedic. The paramedic may have inadvertently:
A) looked at a family member.
B) provided false reassurance.
C) shown empathy.
D) made eye contact.
B) provided false reassurance.
According to a 2019 report, which group received the best health care?
A) Alaskan Natives
B) American Indians
C) African Americans
D) Asians
D) Asians
According to the “7-38-55 rule,” which communication type makes up a majority of a conversation?
A) Tone of voice
B) Posture
C) Verbal
D) Facial expression
D) Facial expression
After a patient serves as a receiver, they then become a(n):
A) decoder.
B) sender.
C) encoder.
D) witness.
B) sender.
The “A” in the listening LADDER stands for:
A) accept.
B) accord.
C) ask.
D) advise.
C) ask.
What may be the most important and common factor in dealing with a patient who refuses to talk?
A) Being confrontational
B) Taking time to build rapport
C) Being firm with the patient
D) Using the patient’s own language
B) Taking time to build rapport
When a situation turns violent, the paramedic should:
A) call for more paramedics.
B) draw his or her own weapon.
C) lock the ambulance doors.
D) transfer control to the police.
D) transfer control to the police.
When caring for a deaf patient, the paramedic should:
A) face the patient.
B) call for social services.
C) avoid speaking.
D) look for family nearby.
A) face the patient.
When communicating with a patient, which of the following techniques is considered best practice?
A) Pausing for long periods between sentences
B) Using more words to avoid confusion
C) Not abruptly changing the subject
D) Not repeating parts of a message
C) Not abruptly changing the subject
When communicating with a patient, which question is best to ask during the patient assessment?
A) “Can I help you?”
B) “Did you take any medicines?”
C) “What examples can you give me?”
D) “Has this happened before?”
C) “What examples can you give me?”
When dealing with a 30-year-old Somali man, you can:
A) assume similar attitudes about personal space.
B) receive more cooperation by showing respect.
C) take statements without interpretation.
D) expect irrational behavior.
B) receive more cooperation by showing respect.
When interacting with an angry or hostile patient, what approach is best to use?
A) Tell the patient you won’t treat them if they are angry.
B) Raise your voice to match the angry patient’s tone.
C) Call the police so they can handle the patient.
D) Have the person identify and describe the cause of anger
D) Have the person identify and describe the cause of anger
Which of the following falls outside the exploration part of communication?
A) Assessing mood
B) Taking blood pressure
C) Measuring energy level
D) Watching behaviors
B) Taking blood pressure
Which of the following is a nonverbal cue?
A) Speaking your name
B) Expressing empathy for the patient
C) Asking about medications
D) Sweaty hands
D) Sweaty hands
