Ch. 15: Listening

Question 1

Appreciative Listening

Answer 1

Listening for personal enjoyment

Question 2

Comprehensive Listening

Answer 2

Listening occurs when understanding a message for a particular reason, to gain knowledge or complete a task

Question 3

Critical Listening

Answer 3

Listening to making judgements about messages we receive

Question 4

Critical Thinking

Answer 4

Ability to make reasonable decisions about what to believe or do based on careful evaluation of available evidence and arguments

Question 5

Discriminative Listening

Answer 5

Listening occurs when we distinguish between verbal and nonverbal messages

Question 6

Empathetic Listening

Answer 6

Listening to support or help another person, to understand and feel for the other person

Question 7

Factual Distractions

Answer 7

Internal sources of interference that occur when we concentrate so hard on a speaker’s message we miss the main point

Question 8

Mental Distractions

Answer 8

Internal sources of interference that occur when our own mind gets in the way of our ability to listen and concentrate

Question 9

Physical Distractions

Answer 9

External sources of interference that distract us from focusing on the speaker and the message; these could include time of day, temperature of room, and noises both in and out of the room

Question 10

Semantic Distractions

Answer 10

Internal sources of interference that occur when we have an emotional response to particular words or concepts the speaker is presenting

Question 11

Process of Listening

Answer 11

Receiving, understanding, remembering, interpreting, evaluating, responding

Question 12

Barriers to Listening

Answer 12

Physical distractions, mental distractions, factual distractions, semantic distractions

Question 13

Types of Listening

Answer 13

Discriminative listening, comprehensive listening, appreciative listening, empathetic listening