Ch 12 Effective Communication and Team building

Question 1

Male communication styles

Answer 1

Are logical, sequential, and focused.

.

Question 2

Female communication styles

Answer 2

Tend to see the big picture and seek solutions based on what makes people comfortable.
More comfortable asking questions.

Question 3

How to avoid informal communications (aka the grapevine)

Answer 3

1. Provide facts
2. Communicate Face to Face
3. When there are rumors.. hold a meeting to clarify
4. Don’t spread rumors.
5. Enlist support of respected leaders to spread truth
6. Address issues immediately
7. Write clearly and accurately

Question 4

One way to communicate effectively in writing?

Answer 4

Use the KISS principle. Keep It Short and Simple

Question 5

Steps for effective presentations

Answer 5

1. Accentuate the positive
2. Practice makes perfect

Also, there is a whole lot of info on this see pg264

Question 6

A “self-server” is

Answer 6

Someone that feels the rules of the group do not apply to them. Show up late, little participation.

Question 7

A “critical conservative” is

Answer 7

Someone who has criticism for any suggestion other than their own. Obsessively negative and fearful of changes.

Question 8

A “motor mouth” is

Answer 8

Someone who talks just to hear themselves talk. Interrupt others and want to be center of attention.. keep a cloth gag nearby

Question 9

A “mouse” is

Answer 9

The silent observer who is fearful of voicing an opinion. These people are some of the best observers and listeners-ask them for input.

Question 10

Passive or avoidant behavior

Answer 10

Dont stand up for themselves, have difficulty asking for help

Question 11

Aggressive Behavior

Answer 11

person puts his or her needs and feelings first and communicates that in an angry, dominating way. Likes to put people down

Question 12

Assertive Behavior

Answer 12

stands up for themselves in a way that does not violate other people. Shows respect for others feelings. Be Assertive!

Question 13

How to share information with the team members?

Answer 13

Delegation
Clarification
Reevaluation
Coordination

Question 14

Edward de Bono’s Six Thinking Hats (thinking outside the box)

Answer 14

White Hat (Neutral, objective, Fact Hat);
Red Hat (Emotional); 
Black Hat (Cautious);
Yellow Hat (Positive); 
Green Hat (Creative);
Blue Hat (Organizing Hat)

Question 15

Team Building

Answer 15

process of unifying a group of individuals into a functional working unit, accomplishing specific goals.