Ch 12 (Distribution Customer Service and Logistics)

Question 1

the transporting, storing, and handling of goods in ways that match target customers’ needs with a firm’s marketing mix0 both within individuals firms and along a channel of distribution

Answer 1

Logistics

Question 2

another common name for logistics

Answer 2

Physical Distribution (PD)

Question 3

how rapidly and dependably a firm can deliver what they, the customers, want.

Answer 3

Customer service level

Question 4

says that all transporting, storing, and product-handling activities of a business and a whole channel system should be coordinated as one system that seeks to minimize the cost of distribution for a given customers service level.

Answer 4

Physical distribution (PD) concept

Question 5

involves evaluating each possible PD system and identifying all of the costs of each alternative

Answer 5

Total cost approach

Question 6

the complete set of firms and facilities and logistics activities that are involved in procuring materials, transforming them into intermediate or finished products, and distributing them to customers

Answer 6

Supply chain

Question 7

an approach that puts information in a standardized format easily shared between different computer systems

Answer 7

Electronic data interchange (EDI)

Question 8

the marketing function of moving goods

Answer 8

Transporting

Question 9

grouping individual items into an economical shipping quantity and sealing them in protective containers for transit to the final destination

Answer 9

Containerization

Question 10

loading truck trailers- or flatbed trailers carrying containers- on railcars to provide both speed and flexibility

Answer 10

Piggyback service

Question 11

the marketing function of holding goods so they’re available when they’re needed

Answer 11

Storing

Question 12

amount of goods being stored

Answer 12

Inventory

Question 13

storing facilities owned or leased by companies for their own use

Answer 13

Private warehouses

Question 14

independent storing facilities

Answer 14

Public warehouses

Question 15

a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Answer 15

Distribution center

Question 16

The connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function

Answer 16

Supply Chain

Question 17

A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value

Answer 17

Supply Chain

Management

Question 18

process that engineers the

movement of goods

Answer 18

Physical Flow

Question 19

a distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through satellite transmission of electronic signals

Answer 19

Electronic Distribution

Question 20

Trends in Supply Chain Management

Answer 20

• Advanced computer technology
• Outsourcing of logistics functions
• Electronic distribution
• Green Supply Chain management

Question 21

the process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption

Answer 21

Logistics

Question 22

Logistical Components of the Supply Chain

Answer 22

• Sourcing & Procurement
• Production Scheduling
• Order Processing
• Inventory Control
• Warehouse & Materials Handling
• Transportation

Question 23

Plan purchasing strategies
Develop specifications
Select suppliers
Negotiate price and service levels
Reduce cost

Answer 23

Sourcing and Procurement

Question 24

A process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the product line

Answer 24

JIT

Question 25

a system whereby orders are entered into the supply chain and filled.

Answer 25

Order Processing System

Question 26

A method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer’s or a customer’s demand

Answer 26

Inventory
Control
System

Question 27

a method of moving inventory into within, and out of the warehouse

Answer 27

Materials-Handling System