Ch 11 Cleaning Flashcards

1
Q

What are 4 basic levels of cleaning quality?

A
  • Basic - Visible Dirt
  • Prestige - clean even if not dirty
  • Clinical - Dirt, bacteria and virus
  • Specialized - Data centers
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2
Q

What is prestige cleaning?

A

Clean surfaces even if not dirty - nightly dusting of furniture and vacuuming.

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3
Q

What items can be used to keep dirt from entering a building in the first place?

A
  • entrapment devices
  • entrance vestibules
  • efficient hvac systems
  • efficient air filters
  • exhaust systems
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4
Q

How does an efficient hvac system help to prevent dirt accumulation?

A

Remove dirt from outside air as well as circulated in the building.

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5
Q

What are the basic facilities and tool that a cleaning staff must be equipped with?

A

Base of operations.
Proper equipment and supplies
Comfortable uniforms and id

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6
Q

What is material safety data sheet?

A

Checked for safety and environmental implications before storage and use.

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7
Q

When are powered machines generally used?

A

To clean large areas. Carpets and floors.

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8
Q

Explain 3 types of vacuum cleaners

A
  • upright
  • wet-dry
  • Back pack
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9
Q

List 7 classes of cleaning chemical products

A
  • General detergents
  • Disinfectants
  • Hand cleaners
  • Finish strippers
  • Floor sealers
  • Carpet- cleaners
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10
Q

What is a sealer?

A

Used to protect floor surface longer then a floor finish

  • Water emulsion
  • Petroleum
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11
Q

What is the training requirements for workers who may be exposed to cleaning chemicals?

A

Ensure employees that they are or may be exposed to hazard chemicals

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12
Q

Why Is cleaning so expensive?

A

Labor is intensive and must cover the entire building

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13
Q

What are the 5 types of cleaning contracts?

A
  • Fixed rate
  • Cost plus percentage fee
  • cost plus fixed rate fee
  • management fee
  • incentive contract
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14
Q

What is the primary advantage of a cost plus percentage fee contract?

A

Flexible cleaning program. Costumer is free to determine contract needs based on change in occupancy.

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15
Q

What is the primary advantage of a cost plus fixed fee contract?

A

Flexible cleaning programs and eliminates any incentive to increase costs.

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16
Q

Explain management fee contract.

A

Customer provides personal, equipment and supplies.

Contractor provides management (3cc)

17
Q

What factors normally add to cleaning cost per square foot?

A
Age 
height 
labor cost (unions) 
market conditions
size 
locations
18
Q

What are 4 common forms of cleaning organizations and methods used by cleaning contractors?

A
  • area assignments
  • job specialization
  • team cleaning
  • gang cleaning
19
Q

Why is direct supervision a key to cleaning performance and what are the supervision duties

A
  • Assigning
  • training
  • inspecting
  • refraining
  • disciplins