ch 11 Flashcards

1
Q

promotion mix

A

collection of tools used to promote

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2
Q

integrated marketing communications (IMC)

A

how managers coordinate the tools to project a single, unified, and compelling message about a brand

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3
Q

communication objectives

A

create awareness, to seek product information, to create positive image, to be the preferred brand in the market

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4
Q

sales related objectives

A

set sales targets during and after a promotional campaign

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5
Q

lagged effect

A

advertisng may have an effect on sales much later in time

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6
Q

non behavioural objectives

A

variables for non sales behavioural objectives including store traffic counts, phone inquiries, contest entries, website hits and social media likes

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7
Q

promotional budget setting common methods

A

intuition and instincts - based on experience
percentage of sales - 10%, 15%
competitive response

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8
Q

objective and task - based on activities

A

list tasks to achieve your objective (action plan)
budget will be based on spending forecast for each task
total budget per task = promo budget

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9
Q

advertising

A

paid, nonpersonal communication by a sponsor to an audience; one-way flow of communication

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10
Q

sales promotions

A

designed to persude customers to make a purchase (to act!) or to speed up their decision process; integrated into advertising and other promo tools

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11
Q

institutional advertising

A

used the build the general reputation of the organization and create goodwill toward the company and its brands

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12
Q

corporate image advertising

A

communicates an overall positive imagefor the firm

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13
Q

advocacy advertising

A

expresses a firms involvement with some social issue of charity

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14
Q

pioneer adveritising

A

stimulates primary demand and occurs early in the PLC, when the product categories are new and the goal of advertising is to promote the category rather than a specific brand

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15
Q

competitive advertising

A

focuses on selective demand; advertising to help brands stand out from the crowd

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16
Q

comparative advertising

A

comparing your brand to those of competitors

17
Q

guidelines for ad creative

A

attention getting
stimulating relevance
detailed
capabale of multiple executions
AIDA - attention, interest, desire, action

18
Q

basic media plannin problem

A

how to maximize exposure of the advertising message to the target audience while minimize waste coverage

19
Q

waste coverage

A

occurs when people outside of the target audience are exposed to advertising messages not intended for them or when the target audience itself is overexposed or underexposed

20
Q

reach

A

the % of a target audience that sees an ad at lease once during a given period of time

21
Q

frequency

A

avg # of times member of the target audience sees the advertisement

22
Q

sales promotions

A

designed to persuade cxs to make a purchase

23
Q

trade promotion

A

trade allowances
training programs
sales contests and incentives
trade shows

24
Q

marketing public relations

A

generate excitement
support cxs with new info
build brand loyalty through relationships

25
Q

personal selling process

A

prespecting
snowballing
qualifying
preparation
pre-approach
sales presentation
cx objections
trial close
closing the sale