Ch. 10 Organizational Culture & Change Flashcards
Define Organizational Culture
A system of shared meaning held by members that distinguish the organization from other organization
Characteristics of Organizational Culture - Name the 7 organizational cultures
1) Innovation & Risk-taking
2) Attention to detail
3) Outcome orientation
4) People orientation
5) Team orientation
6) Aggressiveness
7) stability
Characteristics of Organizational Culture - Describe Innovation & Risk-taking culture at an organization
The degree to which employees are encoraged to innovate and take risk
Characteristics of Organizational Culture - Describe Attention to detail
The degree to which employees are excepted to exhibit PRECISION, ANALYZE, & pay attention to detail
Characteristics of Organizational Culture - Describe Outcome orientation
The degree to ehich management focuses on results/outcome rather than technique.
- Compared to companies who focus on process:
Emphasize team
Characteristics of Organizational Culture - Describe people orientation
The degree to which management decesion take into consideration the effect of outcomes on people within the organization
Characteristics of Organizational Culture - Describe Team Orientation
The degree to which work activities are organized through team; rather than individuals
Characteristics of Organizational Culture - Describe aggresiveness
The degree to which people are aggresive & competive rather than easy going
Characteristics of Organizational Culture - Describe stability
The degree to which orgazational activities emphasize the status quo in contrast to growth
Characteristics of Organizational Culture - Name the 7 organizational cultures
1) Innovation & Risk-taking
2) Attention to detail
3) Outcome orientation
4) People orientation
5) Team orientation
6) Aggressiveness
7) stability
Level of Culture name all 4
1) Artifacts
2) Belief
3) Values
4) Assumptions
Level of Culture Define - Artifact
Aspect of an organization culture that you see, hear, & feel
Level of Culture Define - Beliefs
The understanding of how objects & ideas relate to each other.
Level of Culture Define - Values
the stable, long lasting beliefs about what is important
Level of Culture Define - Assumptions
The taken- for granted- notions of hpw something should be in organization. THE PART YOU CAN’T SEE
Creating An Ethical Culture (5)
1) Be a visible role model
2) Communicate ethical expectations
3) Provide ethical trainnig
4) Visible reward ethical acts & punish unethical ones
5) Provide protection mechanism
Define Organizational Structures
Define how jobs tasks are formally DIVIDED, GORUPED, COORDINATED
Organzational Structures - Name the Six Key Elements
1) Work Specialization
2) Departmentalization
3) Chain of Command - hierarchy
4) Span of Control
In theory: How much power does the manager obtain
In Practice: In traces back to the number of subordinates
5) Centralization & Decentralization
6) Formalization - Number of rules & policies in wrttinh
- Do these rules restrict what people can
do?
Describe the Lewin’s Three step Model
An argument by Kurt Lewis that succesful chnage in organization should follow three steps
Eloborate the 4 steps from the Lewin’s Three step Model
1) Unfreezing: Status quo
- Make it clear you will have support
- Make changes comfortable
2) Moving: To a new status
-Actualy provide the support that you claimed
- Show evidence that yoour moving in the correct
direction
3) Refreezing: The new changes that make it permanent
- When the changes has ended
What is Kotter’s 8 step plan
refer to notes
Individuals Resistance Name the four reasons
1) Self Interest
2) Misunderstanding
3) Different assessment
4) Low tolerance for change
Individual resistance - Self-interest
When the change harms an idividual in the organization (not the staff, or company as a whole)
- suggest different job. if nothing make them do it]
Describe individuals resist - Misunderstanding
Some people will not understand the change and what it entails
- explain in simple language
