Ch 10. Conflict And Negotation

Question 1

Levels of conflict

Answer 1

Interpersonal conflict

Intrapersonal conflict

Intergroup conflict

Interorganizational conflict

Question 2

Interpersonal

Answer 2

Occurs between two or more individuals in opposition to each other

Question 3

Intrapersonal

Answer 3

Occurs within the individual

Question 4

Intergroup

Answer 4

Occurs among groups in an organization

Question 5

Interorganization

Answer 5

Occurs between organizations

Question 6

Direct conflict management deals with three strategies

Answer 6

Lose-lose

Win-lose

Win-win

Question 7

Lose-lose conflict

Answer 7

When nobody really gets what they want in conflict situation

Avoidance and smoothing

Question 8

Win-lose conflict

Answer 8

When one party achieves its desires at the expense of the other party

Competition and authoritative command

Question 9

Win-win conflict

Answer 9

Collaboration and problem solving

Question 10

Antecedent conditions

Answer 10

Set conditions for conflict

Question 11

Perceived conflict

Answer 11

Starts from antecedent conditions

Substantive differences sensed

Question 12

Felt conflict

Answer 12

Tensions creates motivation to act

Question 13

Manifest conflict

Answer 13

Addressed by conflict resolution or suppression

Question 14

Distributive negotiation

Answer 14

Focuses on positions staked out or declared by conflicting parties

Question 15

Integrative negotiation

Answer 15

Aka principles neg. everyone tries enlarge available pie rather than stake claims

Question 16

Substantive conflict

Answer 16

Fundamental disagreement over ends or goals