Ch. 10 - Basics of Org. Communication, Gender Differences, Cross Cultural Communication, Computer Mediated Communication & Social Media, Personal Approaches to Improving Communication Flashcards
communication
the process by which information is exchanged between a sender and a receiver
effective communication
communication whereby the right people receive the right information in a timely manner
chain of command
lines of authority and formal reporting relationships
filtering
the tendency for a message to be watered down or stopped during transmission
cultural context
the cultural information that surrounds a communication episode
information richness:
the potential information-carrying capacity of a communication medium
computer-mediated communication (CMC)
forms of communication that rely on digital technology to facilitate information exchange
enterprise social media
a private work-related social media platform that is accessible only by organizational members
congruence
a condition in which a person’s words, thoughts, feelings, and actions all contain the same message
active listening
a technique for improving the accuracy of information reception by paying close attention to the sender
employer branding
promoting a clear and consistent image of the positive and distinctive features of an organization as an employer
360-degree feedback
performance appraisal
employee survey: an anonymous questionnaire that enables employees to state their candid opinions and attitudes about an an organization and its practices
employee survey
an anonymous questionnaire that enables employees to state their candid opinions and attitudes about an an organization and its practices
suggestion systems
programs designed to enhance upward communication by soliciting ideas for improved work operations from employees
