Ch. 10-11

Question 1

Synergy

Answer 1

when the work of a group is better than the work of the individual

Question 2

Negative synergy

Answer 2

when one persons work would be better than the work of the group

Question 3

two goals of all working groups

Answer 3

productivity - task dimensions

cohesiveness - social dimensions

Question 4

Explicit VS Implicit norms

Answer 4

EX: states norm

IM: implied norm

Question 5

Formal roles VS informal roles

Answer 5

formal - president, boss, or teacher

informal - task person, maintenance person, or disruptive person

Question 6

Autocratic

Answer 6

one person is in charge the rest follow

Question 7

Democratic

Answer 7

all have a say in what happens

Question 8

How to deal with a social loafer

Answer 8

hold them accountable to their part

and confront if continues

Question 9

How to deal with a bad apple

Answer 9

dont encourage behavior

and confront if continues

Question 10

How to deal with a bad apple

Answer 10

dont encourage behavior

and confront if continues

Question 11

How to run an effective meeting

Answer 11

1. set clear agenda
2. have a start/end time
3. get to the point
4. only have a meeting if necessary