Ch 1: The Modern Funeral Director

Question 1

What are the demographic observations of a modern funeral director?

Answer 1

• diverse background
• young
• non-funeral background
• shift in gender and minority
• inexperienced

Question 2

What are desirable personality traits in a funeral director?

Answer 2

• Conservative
• Dependable
• Stable Family Life
• Emotional Control and Maturity
• Grooming
• Communication Skills
• Aural Skills
• Genuine

Question 3

In what way should a funeral director be conservative?

Answer 3

Appearance
Grooming

Question 4

What communication skills should a funeral director have?

Answer 4

• Choice of words
• Ability to write well
• Calm Voice

Question 5

What are necessary skills to have?

Answer 5

• Insurable driver
• Keyboarding
• Telephone
• Technical
• Knowledgeable

Question 6

What are the Texas License Requirements?

Answer 6

Age - 18 in Texas
General education - HS diploma or GED
Legal Resident
- Felony Provision (crimes that aren’t related to the industry)

Question 7

What is important information to know about provisionals?

Answer 7

• FDIC and/or EIC letter
• Proof from mortuary school (currently enrolled or graduate)
• FBI Background check

Question 8

Where can all forms be found?

Answer 8

On the TFSC Site

Question 9

How long does one serve their provisional license period?

Answer 9

12 consecutive months minimum
Maximum 24 months

Question 10

What to remember when it comes to submitting all casework for your provisionals?

Answer 10

• Submit to FDIC or EIC
• Type written or legible format
• original + 2 sets of copies

Question 11

How many cases do you need to complete during your provisionals?

Answer 11

• 45 cases per license (FD / Emb)
• 10 completed in last 3 months

Question 12

What do to if we need to do changes (name, address, change of employment)

Answer 12

• FOR CLASS: Notify the TFSC in writing
• IN TEXAS: As of Sep 1 everything must be sent to the Texas Gov’t portal

Question 13

What is required every 2 years?

Answer 13

16 CEUs per renewal period

Question 14

What are the 6 stipulated CEUS that need to be renewed?

Answer 14

• 2 Funeral Service Ethics
• 2 Funeral Service Law updates
• 2 Vital Statistics updates

Question 15

What is the importance of the ICFSEB

Answer 15

• Licensing boards
• Administers national board exam

Question 16

How many questions are on the national board exam?

Answer 16

170 but only 150 matter

Question 17

What does the ABFSC do?

Answer 17

• Accreditation of mortuary science programs
• Curriculum and educational objectives

Question 18

What does the TFSC do?

Answer 18

Licensing
Enforcement
Consumer Issues

Question 19

What does the FTC do?

Answer 19

Business aspect of Funeral Service
Enforces the Funeral Rules

Question 20

What is the Funeral Rule?

Answer 20

Must give an itemized list
Can’t force anyone to tale a package deal (must let them choose whatever options they want) * can only inform of policies such if someone is missing part of their head, maybe open casket isn’t an option

Question 21

What are things to know as licensees?

Answer 21

Assume full liability of their actions (write everything down)
Presumed to know their obligations
Must observe standard of ordinary care
Are responsible for staying informed

Question 22

According to the Texas Occupation code, chapter 651 what does it mean to be a funeral director?

Answer 22

Funeral director means a person licensed under this chapter who engages in for compensation, or represents to the public as being engaged in for compensation, the preparation, other than by embalming, of a dead human body for burial or other disposition.

Question 23

According to the Texas Occupation code, chapter 651 what does it mean to do Funeral Directing?

Answer 23

Funeral directing means acts associated with or arranging for the disposition of a dead human body, performed by a person for compensation, from the time of first call until:
inurnment, internment or entombment services are complete
or
body is permanently transported out of this state