Ch 1 Key Terms

Question 1

conceptual skills

Answer 1

ability to think through complex systems and problems

Question 2

Controlling

Answer 2

process of monitoring activities, measuring results and comparing them with goals, and correcting performance when necessary

Question 3

creativity

Answer 3

generation of meaningful ideas by individuals or teams

Question 4

critical thinking

Answer 4

ability to diagnose situations and predict patterns of behaviors, which result in better decision-making

Question 5

decisional roles

Answer 5

managerial roles in which managers are responsible for making judgements and decisions based on available information and analysis of the situation

Question 6

effectiveness

Answer 6

level to which people or organizations achieve agreed-upon goals

Question 7

efficiency

Answer 7

means of using the smallest amount of resources to achieve the greatest output

Question 8

entrepreneur

Answer 8

Individuals who plan, organize, and lead high-risk business opportunities

Question 9

entrepreneurial mindset

Answer 9

ability to quickly sense opportunities, take action, and get organized under uncertain conditions

Question 10

first-line managers

Answer 10

managers who direct daily activities for producing goods and services

Question 11

fixed mindset

Answer 11

belief that talents, intelligence, and abilities are set traits

Question 12

growth company

Answer 12

organization that increases its annual revenue faster than its competitors in the same industry or market

Question 13

growth mindset

Answer 13

belief that talent, intelligence, and abilities can be developed through dedication, effort and persistence

Question 14

habit

Answer 14

something that is done often and regularly, sometimes on an unconscious level

Question 15

improvisation

Answer 15

art of spontaneously creating something without preparation

Question 16

informational roles

Answer 16

managerial roles in which managers gather, assess, and communicate information to individuals and teams in support of the organization’s values, mission, vision, and goals

Question 17

interpersonal roles

Answer 17

managerial roles in which managers build relationships with the people they work with and act as a public symbol for the many people they represent

Question 18

large organizations

Answer 18

orgs with more than 500 employees

Question 19

leading

Answer 19

process of effectively motivating and communication with people to achieve goals

Question 20

management

Answer 20

process of working with people and distributing an org’s resources to achieve goals efficiently and effectively

Question 21

managerial roles

Answer 21

organizational expectations that determine the actions of managers, including interpersonal, informational, and decisional roles

Question 22

middle managers

Answer 22

managers who direct the work of first-line managers and are responsible for divisions or departments

Question 23

midsize organizations

Answer 23

orgs with between 100 and 500 employees

Question 24

mission

Answer 24

org’s central purpose, why it exists and what type of org it is (for-profit or nonprofit)

Question 25

Multinational corporation

Answer 25

org with operations in multiple countries and usually more than 10,000 employees that designs, develops, and sells products and services to customers all over the world

Question 26

Nonprofit organization

Answer 26

orgs that are required by IRS to reinvest all profits back into the org as apposed to distributing money to investors or employees

Question 27

organization

Answer 27

group of people working together to achieve specific goal

Question 28

Organizing

Answer 28

process of orchestrating people, actions, resources, and decisions to achieve goals

Question 29

planning

Answer 29

process of setting goals for the future, designing strategies, and deciding on the actions and resources needed to achieve success

Question 30

relational skills

Answer 30

ability to collaborate and communicate effectively with others

Question 31

self-efficacy

Answer 31

belief and confidence in our own abilities to deal with certain situations

Question 32

self-leadership

Answer 32

process through which people intentionally influence their thinking and behavior to achieve their objectives

Question 33

skills

Answer 33

talents or abilities that enable a person to complete a particular task, interaction, or process effectively and efficiently

Question 34

small organizations

Answer 34

orgs with fewer than 100 employees

Question 35

start-up

Answer 35

newly formed org with limited or no operational history

Question 36

student organization

Answer 36

org formed to engage students further in the college experience through academic, political, religious, sports, environmental, and social action

Question 37

technical skills

Answer 37

ability to perform job-specific tasks

Question 38

top managers

Answer 38

managers who set the org’s direction and make decisions that affect everybody

Question 39

values

Answer 39

core ethics and principles of an org through meaningful statements and beliefs

Question 40

vision

Answer 40

description of what the organization hopes to achieve in the long term