Ch 1

Question 1

Management

Answer 1

process of working with people and distributing resources to achieve goals efficiently and effectively

Question 2

effectiveness

Answer 2

level to which people or organizations achieve agreed-upon goals

Question 3

efficiency

Answer 3

using smallest amount of resources to achieve the greatest output

Question 4

4 major tasks of managers

Answer 4

1. planning
2. organizing
3. leading
4. controlling

Question 5

planning

Answer 5

process of setting foals for the future, designing strategies, and deciding on the actions and resources needed to achieve success

Question 6

organizing

Answer 6

process of orchestrating people, actions, resources, and decisions to achieve goals

Question 7

leading

Answer 7

process of effectively motivating and communicating with people to achieve goals

Question 8

controlling

Answer 8

process of monitoring activities, measuring results and comparing them with goals, and correcting performance when necessary

Question 9

primary roles managers play in an organization

Answer 9

1. interpersonal
2. informational
3. decisional

Question 10

interpersonal roles

Answer 10

managers build relationships with the people they work with and act as a public symbol for the many people they represent

Question 11

informational roles

Answer 11

managers gather, assess, and communicate information to individuals and teams in support of the organization’s values, mission, vision, and goals

Question 12

decisional roles

Answer 12

managers are responsible for making judgments and decisions based on available information and analysis of the situation

Question 13

key aspects of an entrepreneurial mindset

Answer 13

• work in unpredictable circumstances
• adapt to rapid change
• persevere in spite of setbacks
• accept and learn from failure
• become comfortable working with the unknown

Question 14

fixed mindset

Answer 14

people believe their talents, intelligence, and abilities are set traits

Question 15

growth mindset

Answer 15

people believe their talents, intelligence, and abilities can be developed through dedication, effort, and persistence

Question 16

triple bottom line

Answer 16

people, planet, profit

Question 17

top managers

Answer 17

set the direction and make decisions that affect everyone in the organization

Question 18

middle managers

Answer 18

direct the work of first-line managers and make decisions affecting divisions or departments

Question 19

first-line managers

Answer 19

make decisions affecting the daily operations for producing goods or services

Question 20

mission

Answer 20

organization’s central purpose that sets forth the vision

Question 21

vision

Answer 21

describes what the organization will be now and in the future

Question 22

values

Answer 22

state the belief systems upheld by the organization and its employees

Question 23

purpose of organizational mission, vision, and values

Answer 23

• shape decision-making, products and services, beliefs, and relationships with people inside and outside the org
• provide consistent and predictable environments in which employees and clients can work and do business

Question 24

3 types of management skills

Answer 24

1. conceptual skills
2. technical skills
3. relational skills
   AND critical thinking

Question 25

conceptual skills

Answer 25

ability to think through complex systems and problems

Question 26

technical skills

Answer 26

ability to perform job-specific tasks

Question 27

relational skills

Answer 27

ability to collaborate and communicate effectively with others