ch 1

Question 1

small group comm

Answer 1

communication along a small group of people who share a common purpose, who feel a sense of belonging to the group, and who exert influence on one another

Question 2

human communication

Answer 2

the process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages

Question 3

symbol

Answer 3

something that represents a thought, concept, object or experience

Question 4

transactional

Answer 4

humans send and receive messages simultaneously

Question 5

mediated setting

Answer 5

a setting in which the channel of communication is a phone line, fiber-optic cable, wireless signal, the internet or other means of sending messages to others; the interaction is not face to face

Question 6

dyad

Answer 6

incudes two people; not a group until it’s 3 or more

Question 7

small group

Answer 7

at least 3 people

Question 8

team

Answer 8

coordinated group of individuals organized to work together to achieve a specific, common goal

1. goals are clear and specific
2. well-defined team member responsibilities
3. rules for and expectations about how the team operates are spelled out
4. teams usually develop a clear way of coordinating their efforts

Question 9

rule

Answer 9

prescription for acceptable behavior

Question 10

characteristics of an effective team

Answer 10

1. clear goal
2. results-driven structure
3. competent team members
4. unified commitment
5. a collaborative climate
6. standards of excellence
7. external support and recognition
8. principled leadership

Question 11

characteristics of effective team member

Answer 11

1. experience
2. problem-solving ability
3. openness
4. supportiveness
5. action oriented
6. positive personal style
7. positive overall team perceptions
8. team learning and adapting

Question 12

5 dysfunctions of a team

Answer 12

1. don’t trust other team members
2. fear conflict
3. don’t be committed to the team
4. avoid accountability
5. don’t focus on achieving results

Question 13

group advantages

Answer 13

1. more information
2. groups stimulate creativity
3. remember what you discuss
4. more likely to be satisfied with a decision you help make
5. gain a better understanding of yourself

Question 14

group disadvantages

Answer 14

1. conform to majority opinion to avoid conflict
2. indv. may dominate the discussion
3. social loafing
4. takes more time than working alone

Question 15

self-actualization

Answer 15

the achievement of one’s potential as an individual

Question 16

primary group

Answer 16

main purpose is to give people a way to fulfill their ned to associate with others; main function is to perpetuate the group so that memebers can continue to enjoy one another’s company

i.e. family groups, social groups

Question 17

secondary groups

Answer 17

exist to accomplish a task or achieve a goal

i.e. problem solving group, decision-making group, study group, therapy group, committees, focus group

Question 18

standing committee

Answer 18

committee that remains active for an extended time period

Question 19

ad hoc committee

Answer 19

one that disbands when its special task has been completed

Question 20

asynchronus message

Answer 20

message that is not read, heard or seen at the same time you send the message

Question 21

synchronus message

Answer 21

occur simultaneously

Question 22

social presence

Answer 22

the feeling we have when we act and thin as if we’re in volved in an unmediated, face-to-face conversation

Question 23

cues-filtered-out theory

Answer 23

emotional expression is severely restricted when we communicate using only texts

Question 24

media richness theory

Answer 24

the richness of a comm channel is based on 4 things:

1. the amount of feedback that the communicators can receive
   2: # of cues that the channel can convey and that can be interpreted by a receiver
2. the variety of language that the communicators use
3. the potential for expressing emotions and feelings

Question 25

social information processing theory

Answer 25

we can communicate relational and emotional messages via the internet but it may just take longer to express

Question 26

maslow

Answer 26

1. physiological needs
2. safety & security
3. love and belongingness
4. self-esteem
5. self-actualization

Question 27

Schutz’s theory

Answer 27

group formation is a process w/ cycles;

inclusion (in/out), control (top/bottom), affection (close/distant)