Ch. 1 -3

Question 1

What is communicating in an organizational context?

Answer 1

Downward Communication (Superior to inferior)

Upward Communication
(Inferior to superior)

Horizontal Communication
(Equal to Equal)

Question 2

What is an audience centered approach/ “you attitude”?

Answer 2

Seeing everything from your audience’s point of view; Understanding, respecting, and meeting the needs of your audience members

Question 3

Barriers in communication?

Answer 3

Noise and distractions
Competing messages
Filters
Chanel Breakdowns

Question 4

Business Communication 1.0

Answer 4

We talk, you listen; Upper managers issuing directives to lower level supervisors and employees

Question 5

Business Communication 2.0

Answer 5

Let’s have a conversation

Question 6

Ethical Dilemma

Answer 6

Choosing between conflicting alternatives

Question 7

Ethical Lapse

Answer 7

Making a choice that is clearly unethical

Question 8

Types of teams

Answer 8

Problem solving teams
Task Forces
Committees

Question 9

Disadvantages of teams

Answer 9

Group Think (Conformity)

Hidden Agenda (ulterior motive)

High Cost (Monetary sacrifice by aligning schedules and arranging meetings)

Question 10

Dysfunctional Self Oriented

Answer 10

Controlling
Withdrawing
Attention Seeking
Diverting

Question 11

Functional Team Maintenance

Answer 11

Encouraging
Harmonizing
Compromising

Question 12

Functional Task-Oriented

Answer 12

• Initiating
• Information giving or seeking
• Coordinating

Question 13

Informal vs. Formal communication

Answer 13

Informal: Finding out information about the company through the grapevine

Formal: Given information by a superior in the company

Question 14

Content Listening

Answer 14

Understanding and retain the information.

Question 15

Critical Listening

Answer 15

To understand and evaluate

Question 16

Empathetic Listening

Answer 16

Listen to understand the information form the speakers point of view; Feelings needs and wants

Question 17

Active Listening

Answer 17

Putting effort into listening before speaking

Question 18

Cultural Competency

Answer 18

An appreciation for cultural differences that affect communication and the ability to adjust one’s communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.

Question 19

Cultural Context

Answer 19

The pattern of physical cues, environmental stimuli and implicit understanding that convey meaning between two members of the same culture

Question 20

Cultural Pluralism

Answer 20

The practice of accepting multiple cultures on their own terms.

Question 21

Culture

Answer 21

A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behaviors.

Question 22

Diversity

Answer 22

All the characteristics and experiences that define each of us as individuals

Question 23

Ethnocentrism

Answer 23

The tendency to judge other groups according to the standards, behaviors, and customs or one’s own group.

Question 24

High-context Culture

Answer 24

Culture in which people rely less on verbal communication and more on the context of nonverbal actions to convey meaning.

Question 25

Idiomatic Phrases

Answer 25

Phrases that mean more than the sum of their literal phrases.

Question 26

Intercultural Communication

Answer 26

The process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently.

Question 27

Low-context Culture

Answer 27

Culture in which people rely more on verbal communication and less on circumstances and nonverbal cues to convey

Question 28

Stereotyping

Answer 28

Assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group

Question 29

Xenophobia

Answer 29

Fear of strangers and foreigners

Question 30

Offering constructive criticism

Answer 30

• Focus on the process and outcomes

- Provide clear guidelines for improvement

Question 31

Receiving constructive criticism

Answer 31

• Don’t get defensive or deny the feedbacks validity

- Use feedback to improve the quality of your work

Question 32

How do you obtain culture?

Answer 32

Culture is learned and developed at an early age

Question 33

What are the concepts of culture

Answer 33

Coherent- Fairly logical and consistent; Culture specific

Automatic- Works on an unconscious level; Ex. smiling, frowning, confused looks, etc.

Complete- A very strict culture; Limits curiosity;