Ch. 1 -3 Flashcards
What is communicating in an organizational context?
Downward Communication (Superior to inferior)
Upward Communication
(Inferior to superior)
Horizontal Communication
(Equal to Equal)
What is an audience centered approach/ “you attitude”?
Seeing everything from your audience’s point of view; Understanding, respecting, and meeting the needs of your audience members
Barriers in communication?
Noise and distractions
Competing messages
Filters
Chanel Breakdowns
Business Communication 1.0
We talk, you listen; Upper managers issuing directives to lower level supervisors and employees
Business Communication 2.0
Let’s have a conversation
Ethical Dilemma
Choosing between conflicting alternatives
Ethical Lapse
Making a choice that is clearly unethical
Types of teams
Problem solving teams
Task Forces
Committees
Disadvantages of teams
Group Think (Conformity)
Hidden Agenda (ulterior motive)
High Cost (Monetary sacrifice by aligning schedules and arranging meetings)
Dysfunctional Self Oriented
Controlling
Withdrawing
Attention Seeking
Diverting
Functional Team Maintenance
Encouraging
Harmonizing
Compromising
Functional Task-Oriented
- Initiating
- Information giving or seeking
- Coordinating
Informal vs. Formal communication
Informal: Finding out information about the company through the grapevine
Formal: Given information by a superior in the company
Content Listening
Understanding and retain the information.
Critical Listening
To understand and evaluate
Empathetic Listening
Listen to understand the information form the speakers point of view; Feelings needs and wants
Active Listening
Putting effort into listening before speaking
Cultural Competency
An appreciation for cultural differences that affect communication and the ability to adjust one’s communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.
Cultural Context
The pattern of physical cues, environmental stimuli and implicit understanding that convey meaning between two members of the same culture
Cultural Pluralism
The practice of accepting multiple cultures on their own terms.
Culture
A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behaviors.
Diversity
All the characteristics and experiences that define each of us as individuals
Ethnocentrism
The tendency to judge other groups according to the standards, behaviors, and customs or one’s own group.
High-context Culture
Culture in which people rely less on verbal communication and more on the context of nonverbal actions to convey meaning.
Idiomatic Phrases
Phrases that mean more than the sum of their literal phrases.
Intercultural Communication
The process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently.
Low-context Culture
Culture in which people rely more on verbal communication and less on circumstances and nonverbal cues to convey
Stereotyping
Assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group
Xenophobia
Fear of strangers and foreigners
Offering constructive criticism
- Focus on the process and outcomes
- Provide clear guidelines for improvement
Receiving constructive criticism
- Don’t get defensive or deny the feedbacks validity
- Use feedback to improve the quality of your work
How do you obtain culture?
Culture is learned and developed at an early age
What are the concepts of culture
Coherent- Fairly logical and consistent; Culture specific
Automatic- Works on an unconscious level; Ex. smiling, frowning, confused looks, etc.
Complete- A very strict culture; Limits curiosity;
