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ServiceNow > Certified System Administrator (CSA) - Part 3 > Flashcards

Certified System Administrator (CSA) - Part 3 Flashcards

1
Q

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A

Knowledge

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2
Q

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would yousuggest to fix this issue?

A

Have them use the gear icon to set the employee’s time zone

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3
Q

What are three security modules often used by the System Administrator? (Choose three.)

A
  • System Properties > Security
  • System Security > Access Control (ACL)
  • System Security > High Security Settings
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4
Q

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

A
  • Make sure the latest flows are activated
  • Impersonate the requester to ensure the form works
  • Make sure the requester’s user record has a manager specified
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5
Q

What is a no-code approach to control the mandatory or read-only state of a form field?

A

UI Policy

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6
Q

When moving multiple update sets at one time, what might you do to facilitate the move?

A

Batch

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7
Q

What is specified in an Access Control rule?

A

Object and Operation being secured; Permissions required to access the object

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8
Q

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A

Application

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9
Q

What do you call any component that needs to be managed in order to deliver services?

A

Configuration Item

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10
Q

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use tofulfill this requirement?

A

Add the Department Manager group to the catalog item’s user criteria

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11
Q

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:✑ Incidents where the state is Closed✑ Incidents where Assignment Group is NetworkAfter clicking the Funnel icon, what should the user do?

A

Define the first condition; click AND button; define second condition; click RUN

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12
Q

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident tableand the Major Incident field?

A

Incident.major_incident

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13
Q

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. Therequirements are the same for the form and the task routing to the Facilities’ assignment group.✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.✑ For Facilities, the item will be used for anyone in the company who needs room set up services.However, both departments have their own service catalogs. What do you do, to support these requirements?

A

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs

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14
Q

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

A

Log out and back in

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15
Q

What type of field allows you to look up values from one other table?

A

Reference

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16
Q

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A

Process Automation > Flow Designer

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17
Q

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

A

Reports > Create New

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18
Q

What are the steps for applying an update set to an instance?

A

Retrieve, Preview, Commit

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19
Q

When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

A

Run Transform

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20
Q

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

A
  • On list Context Menu, select Group By > Category
  • On the Category column title, click Context menu > Group By Category
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21
Q

Which collaboration tool is available from the banner, using the bubble icon?

A

Connect Chat

22
Q

On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

A

Cannot Contribute

23
Q

Which features allow you to update multiple records at one time? (Choose two.)

A
  • List Editor
  • Update Selected Action
24
Q

Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

A
  • Knowledge Contributors
  • Knowledge Managers
25
Q

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

A

Connect Chat

26
Q

What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

A
  • Tables & Columns
  • Dictionary
27
Q

What component causes a flow to run after a record has been created or updated?

A

Record-based trigger

28
Q

What type of field is Boolean and appears as a check box?

A

True/False

29
Q

Which module is used to access the knowledge bases which are available to you?

A

Self Service > Knowledge

30
Q

A customer requests the following data quality measures be added:✑ Incident numbers should be read only, on all lists and forms, for all users.✑ Short Description field should be mandatory, on all records, across all applications, on Insert.Which type of policy would you use to meet this requirement?

A

Data Policy

31
Q

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

A

Process User

32
Q

Which module would you use to customize your instances banner image, text and colors?

A

System Properties > Basic Configuration UI16

33
Q

Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?

A

CMDB

34
Q

Which module is used as the first step for importing data?

A

Load Data

35
Q

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

A

Flow Designer

36
Q

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A

Impersonate the user

37
Q

What is a key difference between Reporting and Performance Analytics?

A

Performance Analytics contains snapshots of data taken over time, Reporting shows only the data as it is, at the moment the report is run

38
Q

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what?

A

Show Choice List

39
Q

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you useto create a new notification?

A

System Notification > Email > Notifications

40
Q

When designing a flow, how do you reference data from a record, in that flow?

A

Drag the data pill onto the flow definition

41
Q

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

A

Group
Global
- My reports
- All

42
Q

Which tool is used to define relationships between fields in an import set table and a target table?

A

Transform Map

43
Q

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and recordoperations?

A

Flows

44
Q

From a form, what would you click to add additional fields to the form? (Choose two.)

A
  • Context Menu > Configure > Form Layout
  • Context Menu > Configure> Form Design
45
Q

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records arevisible from both tables in a related list?

A

Many to Many

46
Q

On a Form header, what is the three bar icon called?

A

Additional Actions or Context Manu

47
Q

Group records are stored in which table?

A

Group [sys_user_group]

48
Q

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A

Before, After, Async, Display

49
Q

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A
  • Local Sources (i.e. XML, CSV, Excel)
  • JDBC Connection
  • LDAP Connection
  • Network Server
50
Q

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

A

End Impersonation

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