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ServiceNow > Certified System Administrator (CSA) - Part 2 > Flashcards

Certified System Administrator (CSA) - Part 2 Flashcards

1
Q

Which of the following statements is true when a new table is created by extending another table?

A

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

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2
Q

Where can Admins check which release is running on an ServiceNow instance?

A

Stats module

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3
Q

A knowledge article must be which of the following states to display to a user?

A

Published

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4
Q

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and performcommon tasks?

A

Virtual Agent

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5
Q

What is the purpose of a Related List?

A

To present related records

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6
Q

Which one of the following statements describes the purpose of a Service Catalog flow?

A

A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups

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7
Q

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A

task

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8
Q

Which are valid Service Now User Authentication Methods? (Choose three.)

A
  • Local database
  • LDAP
  • SSO
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9
Q

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A
  • Roles
  • Conditional Expressions
  • Scripts
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10
Q

Which section of the ServiceNow UI allows you to perform a global search?

A

Banner frame

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11
Q

How do you make a list filter available to everyone?

A

Assign a name, set visibility, and save

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12
Q

What would NOT appear in the Application Navigator if service is typed into the filter field?

A

Incident > Assigned to me

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13
Q

Which of the following is used to categorize, flag, and locate records?

A

Tags

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14
Q

Which tool should be used to populate commonly used fields in a form?

A

Template

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15
Q

How is a group defined in ServiceNow?

A

A group is one record stored in the Group [sys_user_group] table

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16
Q

What is a role in ServiceNow?

A

A role is one record in the Role [sys_user_role] table

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17
Q

What is a Notification?

A

A tool for alerting users that events that concern them have occurred

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18
Q

Which one of the following is NOT a type of Visual Task Board?

A

Feature

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19
Q

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

A
  • You should add users to groups.
  • You should assign roles to groups.
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20
Q

What are two ways to generate an Event? (Choose two.)

A
  • Business Role
  • Workflow
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21
Q

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident[incident] and Problem [problem] tables?

A

Task [task]

22
Q

Which of the following statements describes how data is organized in a table?

A

A column is one field and a record is one row

23
Q

What is a sys_id?

A

Unique 32-character identifier that is assigned to every record

24
Q

When creating a global custom table named abc, what is the table name that is automatically assigned by the platform?

A

u_abc

25
Q

Access Control rules may provide access security for which of the following database objects?

A

For a specific row, column, or table

26
Q

What is the primary application used to load data into ServiceNow?

A

System Import Sets

27
Q

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

A

Local Data, Create Transform Map, Run Transform

28
Q

Which tool is used for creating dependencies between configuration items in the CMDB?

A

CI Relationship Editor

29
Q

What is the difference between a UI Policy and Data Policy?

A

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

30
Q

Which one of the following is an accurate list of changes that are captured in an Update Set?

A

Changes made to: table, forms, views, and fields

31
Q

What are the steps to retrieve an Update Set?

A

Verify Update Set is Complete, Test Connection, Commit

32
Q

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

A

a spoke

33
Q

Which of the following protects applications by identifying and restricting access to available files and data?

A

Application Scope

34
Q

Which one statement correctly describes Access Control rule evaluation?

A

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

35
Q

ServiceNow contains a resource which provides the following:✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true servicelevel reporting.✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies.What resource do these statements describe?

A

Common Services Data Model (CSDM)

36
Q

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members areworking on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A

The manager is not a member of the Network and Hardware groups

37
Q

What do you need to do before you can use an Application-based trigger in your flow?

A

Activate application spoke, and plug-ins as needed

38
Q

The ServiceNow platform includes which types of interfaces? (Choose three.)

A
  • Now Mobile Apps
  • Service Portals
  • Now Platform® User Interfaces
39
Q

Which of the following are not included in an Update Set, by default? (Choose four.)

A
  • Data
  • Schedules
  • Database changes
  • Scheduled Jobs
40
Q

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A
  • Right click on form header, select Configure > Form Layout
  • Click on context menu, select Configure > Form Designer
41
Q

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

A

Common Service Data Model (CSDM)

42
Q

What do you activate when you want to add applications or functionality within your development instance?

A

Plugin

43
Q

What field contains a record’s 32-character, unique identifier?

A

sys_id

44
Q

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees toorder the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) cansubmit the order?

A

Create Catalog Item and use the Not Available list to specify the Manager Group

45
Q

What is used frequently to move customizations from one instance to another?

A

Update Sets

46
Q

What icon do you use to change the label on a Favorite?

A

Pencil

47
Q

What needs to be specified, when creating a Business Rule? (Choose four.)

A
  • Table
  • Script to run
  • Timing
  • Condition to evaluate
48
Q

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

A

Service Level Agreements (SLA)

49
Q

What is a quick way to create a report from a list view?

A

Apply filter, right click on column header, select Bar Chart

50
Q

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

A

Automatic Mapping

ServiceNow (4 decks)

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