Certified System Administrator (CSA) - Part 1 Flashcards
A Service Catalog may include which of the following components?
Record Producers, Order Guides, and Catalog Items
Which one of the following statements applies to a set of fields when they are coalesced during an import?
If a match is found using the coalesce fields, the existing record is updated with the information being imported
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A metric is used to measure and evaluate the effectiveness of IT service management processes
The display sequence is controlled in a Service Catalog Item using which of the following?
The Order field in the Variable form
Reports can be created from which different places in the platform? (Choose two.)
- List column heading
- View / Run module
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
- Most recent update
- Relevancy
- Number of views
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
REQ (Number) > RITM (Number) > TASK (Number)
Which term refers to application menus and modules which you may want to access quickly and often?
Favorite
What is generated from the Service Catalog once a user places an order for an item or service?
A request
From the User menu, which actions can a user select? (Choose three.)
- Log Out ServiceNow
- Elevate Roles
- Impersonate Users
Buttons, form links, and context menu items are all examples of what type of functionality?
UI Action
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
They are the building blocks
Table Access Control rules are processed in the following order:
Table name, parent table name, any table name (wildcard)
What is the platform name for the User table?
sys_user
A REQ number in the Service Catalog represents
the order number
Which would NOT appear in the History section of the Application Navigator?
UI Pages
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
Which of the following is used to initiate a flow?
A Trigger
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Service Catalog variables are global by default
Which one of the following statements is true about Column Context Menus?
It displays actions such as creating quick reports, configuring the list, and exporting data
Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)
- Discovery
- IntegrationHub ETL / Import Sets
- Integrating with an external CMDB
- Manually creating CIs
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Mapping fields using a Field Map
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
The CMDB contains data about tangible business assets
In what order should filter elements be specified?
Field, Operator, then Value
Which statement is true about business rules?
A business rule can be a piece of JavaScript
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
- onSubmit
- onCellEdit
- onLoad
- onChange
Which type of tables may be extended by other tables, but do not extend another table?
Base Tables
Which of the following statement describes the purpose of an Order Guide?
Order Guide provide the ability to order multiple, related items as one request
Which tool is used to have conversations with logged-in users in real-time?
Connect Chat
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
- Service Processes
- Tables and Fields
- A Database
- The Dependency View
What is a formatter? Select one of the following
A formatter is a form element used to display information that is not a field in the record
When searching using the App Navigator search field, what can be returned? (Choose four.)
- Names of Applications and Modules
- Names of Modules
- Names of Applications
- Favorites
Which technique is used to get information from a series of referenced fields from different tables?
Dot-Walking
What is a schema map?
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
Which one of the following statements best describes the purpose of an Update Set?
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
- Banner Image
- Browser Tab Title
- System Date Format
What is the function of user impersonation?
Testing and visibility
What information does the System Dictionary contain?
The definition for each table and column
When working on a form, what is the difference between Insert and Update operations?
Insert creates a new record and Update saves changes, both exit the form
How is the Event Log different from the Event Registry?
Event Log contains generated Events, the Event Registry is a table of Event definitions
What is a Dictionary Override?
A Dictionary Override sets field properties in extended tables
Which group of permissions is used to control Application and Module access?
Roles
What is a Record Producer?
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
They direct the user to a record producer
What is the Import Set Table?
A staging area for imported records
What is a characteristic of importing data into ServiceNow?
An existing Transform Map can be used multiple times on the same import set
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Maintain Items
Which of the following allows a user to edit field values in a list without opening the form?
List Editor
Which three Variable Types can be added to a Service Catalog Item?
Multiple Choice, Select Box, and Checkbox
How are Workflows moved between instances?
Workflows are moved using Update Sets
