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ServiceNow > Certified System Administrator (CSA) - Part 1 > Flashcards

Certified System Administrator (CSA) - Part 1 Flashcards

1
Q

A Service Catalog may include which of the following components?

A

Record Producers, Order Guides, and Catalog Items

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2
Q

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A

If a match is found using the coalesce fields, the existing record is updated with the information being imported

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3
Q

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A

A metric is used to measure and evaluate the effectiveness of IT service management processes

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4
Q

The display sequence is controlled in a Service Catalog Item using which of the following?

A

The Order field in the Variable form

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5
Q

Reports can be created from which different places in the platform? (Choose two.)

A
  • List column heading
  • View / Run module
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6
Q

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A
  • Most recent update
  • Relevancy
  • Number of views
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7
Q

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A

REQ (Number) > RITM (Number) > TASK (Number)

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8
Q

Which term refers to application menus and modules which you may want to access quickly and often?

A

Favorite

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9
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A

A request

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10
Q

From the User menu, which actions can a user select? (Choose three.)

A
  • Log Out ServiceNow
  • Elevate Roles
  • Impersonate Users
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11
Q

Buttons, form links, and context menu items are all examples of what type of functionality?

A

UI Action

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12
Q

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A

They are the building blocks

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13
Q

Table Access Control rules are processed in the following order:

A

Table name, parent table name, any table name (wildcard)

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14
Q

What is the platform name for the User table?

A

sys_user

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15
Q

A REQ number in the Service Catalog represents

A

the order number

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16
Q

Which would NOT appear in the History section of the Application Navigator?

A

UI Pages

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17
Q

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

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18
Q

Which of the following is used to initiate a flow?

A

A Trigger

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19
Q

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A

Service Catalog variables are global by default

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20
Q

Which one of the following statements is true about Column Context Menus?

A

It displays actions such as creating quick reports, configuring the list, and exporting data

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21
Q

Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

A
  • Discovery
  • IntegrationHub ETL / Import Sets
  • Integrating with an external CMDB
  • Manually creating CIs
22
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A

Mapping fields using a Field Map

23
Q

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A

The CMDB contains data about tangible business assets

24
Q

In what order should filter elements be specified?

A

Field, Operator, then Value

25
Q

Which statement is true about business rules?

A

A business rule can be a piece of JavaScript

26
Q

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A
  • onSubmit
  • onCellEdit
  • onLoad
  • onChange
27
Q

Which type of tables may be extended by other tables, but do not extend another table?

A

Base Tables

28
Q

Which of the following statement describes the purpose of an Order Guide?

A

Order Guide provide the ability to order multiple, related items as one request

29
Q

Which tool is used to have conversations with logged-in users in real-time?

A

Connect Chat

30
Q

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

A
  • Service Processes
  • Tables and Fields
  • A Database
  • The Dependency View
31
Q

What is a formatter? Select one of the following

A

A formatter is a form element used to display information that is not a field in the record

32
Q

When searching using the App Navigator search field, what can be returned? (Choose four.)

A
  • Names of Applications and Modules
  • Names of Modules
  • Names of Applications
  • Favorites
33
Q

Which technique is used to get information from a series of referenced fields from different tables?

A

Dot-Walking

34
Q

What is a schema map?

A

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

35
Q

Which one of the following statements best describes the purpose of an Update Set?

A

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

36
Q

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A
  • Banner Image
  • Browser Tab Title
  • System Date Format
37
Q

What is the function of user impersonation?

A

Testing and visibility

38
Q

What information does the System Dictionary contain?

A

The definition for each table and column

39
Q

When working on a form, what is the difference between Insert and Update operations?

A

Insert creates a new record and Update saves changes, both exit the form

40
Q

How is the Event Log different from the Event Registry?

A

Event Log contains generated Events, the Event Registry is a table of Event definitions

41
Q

What is a Dictionary Override?

A

A Dictionary Override sets field properties in extended tables

42
Q

Which group of permissions is used to control Application and Module access?

A

Roles

43
Q

What is a Record Producer?

A

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

44
Q

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A

They direct the user to a record producer

45
Q

What is the Import Set Table?

A

A staging area for imported records

46
Q

What is a characteristic of importing data into ServiceNow?

A

An existing Transform Map can be used multiple times on the same import set

47
Q

What module in the Service Catalog application does an Administrator access to begin creating a new item?

A

Maintain Items

48
Q

Which of the following allows a user to edit field values in a list without opening the form?

A

List Editor

49
Q

Which three Variable Types can be added to a Service Catalog Item?

A

Multiple Choice, Select Box, and Checkbox

50
Q

How are Workflows moved between instances?

A

Workflows are moved using Update Sets

ServiceNow (4 decks)

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