CCT 4 learning 16

Question 1

Comcast Touchstones, “FEEDERQ”

Answer 1

Flexibility, Ethics, Employee Focus, Diversity, Enthusiasm, Respect, Quality

Question 2

Name of using words, phrases, and acronyms unknown to non techs

Answer 2

Jargon

Question 3

VERBS Acronym

Answer 3

Variety, Experience, Relevance,Brevity,Self DIscovery

Question 4

Studies show that adults are able to listen attentively for about

Answer 4

10 minutes

Question 5

3 Adult Learning Styles

Answer 5

Visual, Auditory, Tactile

Question 6

in general, only ___% of the things people worry about are legitamite, 92% are not real

Answer 6

8%

Question 7

if you already know the important things to say correctly because you have them memorized, you can be successful at least for the first

Answer 7

15 to 30 seconds

Question 8

PBRMC, rules for anxiety

Answer 8

Practice Positive self talk, Breathe, Remember that the audience is your friend, Memorize the important parts of what you’ll say, Check your apperance

Question 9

4 components of voice

Answer 9

Volume, Force, Pitch, Rate

Question 10

Six Techniques of selling (BALPCA)

Answer 10

Build rapport, Ask Questions, Listen, Position the product, Communicate the benefits, Ask for the sale,

Question 11

WBBOG

Answer 11

White,Brown,Blue,Orange, Green