Call Center Agent Scripting Flashcards
1
Q
Prestige Worldwide has call centers in several countries for customer support. The customer service manager would like the entire support process streamlined to a standard call script and standardized for all call center agent, regardless of their location. What automation tool can an app builder use to meet this requirement? Choose 1
A. Lightning process Builder
B. Visual workflow– Cloud flow designer
C. Workflow
D. Approvals
A
B
It can be used to create a call center script for support agents to follow when the customers call in for support
