CA3 Flashcards
Fill The Blank:
Although it is important an organisation consider ethics when companies undergo digital transformations it is more difficult on an ………… level because it is these ……………… making the decisions, not the organisation
Individual, Individuals
State:
4 things that can cause ethics to vary
- Individuals
- groups
- Religions
- Cultures
State:
3 things that any digital professional must consider
- What is ethically correct
- The ethical training needs that may be required
- The ethical awareness within their organisation
Fill The Blank:
It is also important to consider the current ……………….. within the UK and other countries and the impact and challenges these present to an ………………. when increasing its reliance on …………………….
Legislation, Organisation, Technology
Define:
Ethics
The moral principles or rules that govern a person’s attitudes and behaviour
Define:
Morals
The principles of what people believe is right or wrong
Define:
Distributed denial of service (DDoS)
When a network is flooded with so much traffic it cannot operate or communicate as required
Define:
Acceptable Use
Acceptable Use
How organisations and individuals conduct themselves in a responsible, ethical and legal manner. Often leading to an Acceptable Use Policy being created
Define:
Acceptable Use Policy (AUP)
Acceptable Use
Set of rules provided by an organisation that promote safe and responsible use of their digital technology
State:
3 things an AUP usually requires a user to agree not to do
Acceptable Use
- Use of the service for any illegal activities
- Hack into the security of any computer network or individual system
- Send spam or junk email to anyone who does not wish to receive it
- Implement a distributed denial of service (DDoS) attack
Define:
Autonomous operations
Autonomous operation
Systems designed to carry out the necessary tasks/processes without the need for/limited human intervention
State:
2 advantages of autonomous systems to a business
Autonomous operation
- Improve customer esxperience - automated chatbots
- Allow a business to operate more effectively and efficiently - automatic reording systems
State:
1 risk to a business when using autonomous systems, including mitigation
Autonomous operation
Systems can be biased - can be because of bad input into ML, this can have serious negative effects on a business
This can be mitigated by doing a wide range of testing and results being analysed
Fill The Blank:
Autonomous operation can also have a significant impact on the ……………… as jobs may be taken by technology, for example in the ….. industry and others, robots now work on production lines doing …………, …………….. etc.
Autonomous operation
Workplace, Car,
2 of: Welding/Assembly/Painting
Fill The Blank:
Due to the …………. considerations around autonomous operations, there must be an …………… as to whether the technology is …………., ……….. and ………. Any autonomous equipment must also be understood by the people around it and a means of overriding it ……………. must be implemented if making decisions which could cause harm to …………., …………… or society
Autonomous operation
Ethical, Assesment, Ethical, Safe, Legal, Manually, Humans, Environment
Define:
Changes in societal norms in relation to technology
Changes in societial norms and the behaviours of individuals
How there are changes in beliefs, attitudes and behaviours as part of a social group, or individuals due to the increasing reliance on technology
Fill The Blank:
People do not like …………… due to a high reliance on digital technology and simultaneously a lack of ……………
Changes in societial norms and the behaviours of individuals
Change, Knowledge
State:
3 positive effects on society digital technology has had
Changes in societial norms and the behaviours of individuals
- Briding the global gap
- Internet provides access to a wide range of resources
- Faster and easier communication
State:
2 negative effects on society digital technology has had
Changes in societial norms and the behaviours of individuals
- Virtual distancing where people are physically together but detached from each other because they are immersed in technology within their environment
- Reduced physical interactions through fewer face-to-face meetings and conversations
Define:
Organisational culture
Changes in the culture within an organisation
Beliefs, assumptions, values and ways of interacting that contribute to the social and psychological environment of an organisation
Fill The Blank:
When an organisation’s ………… relies on digital technology, employees may just use their own tools rather than ……………………. and consulting others, reducing the culture of ………………. and prohibiting ………….. of the business
Changes in the culture within an organisation
Culture, Collaborating, Experimentation, Growth
Fill The Blank:
Although efficiency of devices has improved, it is still important to consider the associated ……….. ………………
Environmental issues
Energy Consumption
State:
1 positive impact of digital technology when considering the environment
Environmental issues
- Remote working - reduced emmissions from car and air travel for business
State:
3 negative impacts when considering the environment
Environmental issues
- Technology being more accessible has led to increased power consumption - energy largely from fossil fuels
- Maufacturing of components uses a lot of non-renewable resources - danger we run out
- E-waste - contains a lot of biodegradable materials
Define:
E-waste
Environmental issues
Abbreviation for electronic waste - relates to all forms of electrical and electronic equipment and their components, that has been discarded with no intention of re-use or re-purposing
Define:
Globalisation
Globalisation
Spread of technology across borders
State:
2 examples of challenges countries can face from the globalisation of digital technology
Globalisation
- Availability of the technology
- Supporting infrastructure
- Appropriate level of internet access
Define:
Diversity
Inclusion and diversity
Range of people in the workforce
State:
Different ways people can be different that must be included and valued for their differences
Inclusion and diversity
- Age
- Religion
- Ethinicities
- Genders
- Sexual Orientations
- Disabalities
State:
3 things that everyone feels valued for and safe to do in the workplace
Inclusion and diversity
- Put forward ideas
- Raise issues and suggestions
- Try to do things differently
State:
The 3 main aims on an equality, diversity and inclusion policy
Inclusion and diversity
- Provide equality, fairness and respect for all employees (part/full/temp time)
- Not unlawfully discriminate because of the equality act of 2010 protecting certain characteristics
- Oppose or avoid all forms of unlawful discrimination
Fill The Blank:
Employers are ……….. allowed to monitor their employees, but they must ………….. their privacy while at work, and ………… them about any monitoring arrangement and ………….. for it.
Monitoring of employees
Legally, Respect, Inform, Reason(s)
Define:
Open source
Open source and Creative Commons
Software where the source code is made available for any person to inspect, modify and enhance, subject to having an open-source licence
Define:
Creative commons
Open source and Creative Commons
International, not for profit, organisation that provides free licences for creators to use when making their work publicly available - licences provide permission for others to use the work under certain conditions
Define:
Public Domain
Open source and Creative Commons
Belonging to or being available to the public as a whole
Fill The Blank:
………………. such as Data Protection Act within the UK governs what …………………. can do with respect to the ……………… and use of data
The collection and use of data
Legislation, Organisations, Collection
Fill The Blank:
Known as the ‘………… ………..’ and is a global issue and relates to who have ………… to technology and those who do not.
Unequal access to technology and/or digital services
Digital divide, Access
State:
4 things that can cause the digital divide
Unequal access to technology and/or digital services
- Lack of money
- Internet access
- IT literacy
- Location
State:
4 examples of professional organisation’s functions
Use of guidelines from professional organisations
4 of:
* Issuing a code of conduct to guide professional behaviour
* Promoting fairer access to the profession to people from all backgrounds
* Dealing with complaints against professionals and implementing disciplinary procedures
* Setting and assessing professional examinations
* Providing support for continuing professional development (CPD)
* Publishing professional journals or magazines
* Providing networks for professionals to meet and discuss their field of expertise
* Representing their members in lobbying government about relevant legislation
* Providing careers support and opportunities for students, graduates and people already working in the profession
Define:
Code of conduct
Use of guidelines from professional organisations
Collection of written rules, principles, values, employee expectations, behaviours and relationships that organisations believe are important and significant to ensure successful business operations
Fill The Blank:
A code of conduct serves as a …………….. for ……….. decision making within an organisation
Use of guidelines from professional organisations
Framework, Decision
Fill The Blank:
A code of conduct acts as a …………….. tool for internal and external stakeholders about the values of an organisation and also informs customers, employees and suppliers how to expect to be ………………
Use of guidelines from professional organisations
Communication, Treated
Fill The Blank:
A code of conduct provides ……………… for employees, customers and other stakeholders and confirms what is most …………. and desirable with respect to relationships, interactions and the organisation’s ……………. perspective
Use of guidelines from professional organisations
Guidance, Valued, Global
Fill The Blank:
When setting an organisational ………. for design and development of digital systems it is important to include a sense of …….. and consider the …….-……… of larger stakeholders and ……….
Strategic planning and decisions
Strategy, ethics, well-being, Society
Fill The Blank:
An organisation will usually appoint a ……… of …………… who oversee strategy to make sure that it stays aligned with the organisation’s ………… and ………….
Strategic planning and decisions
Board of directors, Ethics, Values
State:
3 things that, when digitall transforming an organisation, are important for the long-term plan
Strategic planning and decisions
- Implementation of new technologies
- Integrated digital media channels
- Smart ways of working in a digital environment using the available technology
State:
4 things a strategic plan document
Strategic planning and decisions
- Mission
- Vision
- Values of the organisation
- Long-term goals and how they will be achieved
State:
Why a thought out strategic plan is crucial in supporting growth of the business and success
Strategic planning and decisions
It informs the organisation and it’s employees how best to respond to opportunities and challenges
Fill The Blank:
It is important to include ……….. in strategic planning to ensure an organisation’s ethos and …….. are considered and all ………… should be considered
Strategic planning and decisions
Ethics, Values, Stakeholders
State:
4 key ethical considerations included in any strategic planning
Strategic planning and decisions
- Stakeholder participation
- Organisational Values
- Individual Values
- Managing Change
State:
Any change in strategy has an impact on an organisation’s structure and can be manged in different ways. State 3 other things that are important to consider
Strategic planning and decisions
3 of:
* Who will gain from the change?
* Who will not gain from the change?
* Is the change worth the risk?
* How will the organisation work with those affected by the change in order to help them make the transition?
* How will the organisation work with those who cannot make the transition?
Define:
Stakeholder
Anyone with an interest in a business or an organisation
State:
What internal policies communicate
The content of internal policy documents
Organisation’s values and expectations with respect to the behaviours and the performance of its employees
Fill The Blank:
Internal policy documents are often called ……………… policies and define what is ………………. and ………………….. behaviour in the workplace
The content of internal policy documents
Workplace, Acceptable, Unacceptable
State:
2 examples of internal policies
The content of internal policy documents
2 of:
* Annual leave and sickness
* IT security and data protection
* Maternity, paternity and parental leave
* Smoking
* Dress code
* Whistleblowing
* Bullying and harassment
* Health and safety
* Social media
* Acceptable use
* Diversity and inclusion
Define:
Company Culture
Company culture and how this is established, communicated and sustained
Shared values, beliefs and expectations that assist in guiding, motivating and informing the actions of its workforce
Fill The Blank:
A good company culture can lead to good ……………… ………………… and a happy, motivated workforce means a more ……………….. workforce and employees are less likely to look for ……… elsewhere
Leadership behaviours, Effective, Jobs
Define:
Leadership behaviours
Company culture and how this is established, communicated and sustained
The mannerisms and actions that make people effective leaders
Fill The Blank:
Communication in a company should not be ………-………..
Company culture and how this is established, communicated and sustained
One-sided
State:
2 things people in the workplace should be allowed to do
Company culture and how this is established, communicated and sustained
- Put their ideas/suggestions forward for consideration in relation to working processes and practices - employees are usually the ones that can notice needs for change
- Give feedback on current company culture - positives and negatives
Fill The Blank:
It is important a company provide ………………. to help their workforce protect and maintain their …………. which encourages a positive company culture
Company culture and how this is established, communicated and sustained
Resources, Health
Fill The Blank:
What 2 things could a new digital systems cause employees to be concerned about
Company culture and how this is established, communicated and sustained
- Job security - losing their job
- Having to learn new skills
Fill The Blank:
A company should ………………… well with employees to reduce concern in employees from change and get …………… from employees on these changes to analyse and improve
Company culture and how this is established, communicated and sustained
Communicate, Feedback
State:
4 key factors in fostering a positive company culture
Company culture and how this is established, communicated and sustained
- Clear, inclusive and engaging explanations of the company’s culture and its goals
- Mutual respect between the management team and the rest of the workforce
- Continuous communication between management and the workforce
- Transparency and prompt communication of potential changes
- Development of workforce participation by encouraging them to put forward ideas, suggestions and concerns
- Provision of resources that will support the health and wellbeing of the workforce
Define:
Whistleblower
Whistleblowing
A worker who reports wrongdoing that has a negative impact on other people and is in the public interest
State:
What protects a whistleblower
Whistleblowing
Whistleblowers are protected by the law meaning they cannot be treated unfairly or lose their job due to reporting a wrongdoing
State:
4 examples of whistleblowing complaints
Whistleblowing
- Criminal offence (e.g fraud)
- Danger of health and safety
- Risk of or physical damage to the environment
- Organisation is breaking the law
- Someone is covering up a wrongdoing
- There has been miscarriage of justice
Fill The Blank:
Whistleblowing complaints cannot include ……………. grievances unless it is in the ………… interest
Whistleblowing
Personal, Public
Define:
Situational awareness
Knowing what is going on around you
State:
The 3 levels of situational awareness
Level 1 - hear, see, become aware using observational techniques
Level 2 - Understanding what you have become aware of
Level 3 - Using what you have understood to inform future actions
State:
“Being able to establish a person’s normal behaviour in the working environment to be aware of when they are out of character”
Observational Techniques
Observing Normal Behaviour
Explain:
Awareness of co-workers
Observational Techniques
Be aware of your co-workers and be able to notice if something appears wrong - stressed, ill etc. and be able to offer help if needed
Explain:
Recognising change or abnormal behaviour
Observational Techniques
Being aware of normal behaviour allows you to be immediately aware if there is a change and future actions are determined by what you believe to be the cause
Fill The Blank:
An increase in use of digital technology has change the way that people and ……….. ……………… and collaborate in the …………………… and on a personal level
Society, Connect, Workplace
Fill The Blank:
There are positive impacts from digital technologies with increased levels of …………… and …………. interaction in relation to …….., social interaction and …………………..
Communication, Social, Time, Boundaries
Fill The Blank:
With modern communication, digital, communication platforms we can talk to people in other countries and learn about their …………….. and countries expanding our own …………………… and understanding. There is also new opportunities for ……………….
Culture, Knowledge, Learning
Fill The Blank:
An increase in digital technology has also had negative impacts such as excessive use has lead to reduced …………. and ………………… development and sometimes ………. and ………….. wellbeing
Cognitive, Behavioural, Mental, Physical
Fill The Blank:
Increased digital technology in the workplace can result in ………………. of jobs and threatens job ……………….
Fragmentation, Security
Define:
Cognitive Development
How we think, explore and work things out. Development of our knowledge, skills, understanding and ability to solve problems
Define:
IoT
Internet of Things - System of interrelated, internet-connected objects that collect and transfer data over a network without human intervention
State:
4 pillars of IoT
People
Processes
Data
Things
State:
One way that people have connected to the internet has changed in recent years
Wearable technologies/Smart devices
Fill The Blank:
IoT has revolutionised the way organisations manage their businesses, for example ………….. are used in warehouses by businesses like Amazon to be able to predict ………………. and minimise ……. and improve safety. This convenience of online shopping has however had a negative effect on …….. ………… shops
Sensors, Failures, Risk, High Street
Fill The Blank:
Data is maximised to get more useful information for …………….. making, with huge amounts of data gathered through IoT that is used for improving ………………… and ……………….. Data can take many forms and can be gathered from many types of organisations, but primarily ……… ………
Decision, Operations, Functionality, Social Media
Fill The Blank:
Digital …………. benefits from how IoT helps in ……………….. social media marketing
Marketing, Automating
Define:
Things
Physical devices and objects connected to the internet and each other for intelligent decision making
Fill The Blank:
The Internet of ……………. is the connection of …………. objects which could be sensors, devices and more - often Machine to …………….. communication technology
Everything, Physical, Machine
State:
3 ways data that IoT provides can be analysed and used
- Automate work processes and streamline workflow
- Develop visualisation patterns of usage
- Enable organisations to effectively compete in a continuous changing business environment
