C8: COMMUNICATION IN GROUPS AND TEAMS

Question 1

C8-1: What is GROUP?

Answer 1

_ three or more ppl who INTERACT over time, are INTERDEPENDENT, and follow shared rules of conduct to reach a common goal
_ the TEAM is one type of GROUP

Question 2

C8-2: What is TEAM?

Answer 2

_ a special kind of GROUP characterized by different and complementary resources of members and a strong sense of collective identity
_ all teams are groups, but NOT all groups are teams

Question 3

C8-3: Potential limitations of GROUPS

Answer 3

_ time
_ conformity pressures
_ reduced individual responsibility

Question 4

C8-4: What is SOCIAL LOAFING?

Answer 4

exists when members of a group EXERT less EFFORT than they would if they worked alone

Question 5

C8-5: What is SYNERGY?

Answer 5

collaborative vitality that enhances the efforts, talents, and strengths of INDV members

Question 6

C8-6: Potential strengths of GROUPS

Answer 6

_ resources
_ thoroughness
_ creativity
_ commitment

Question 7

C8-7: What is COHESION?

Answer 7

closeness among members of a group; esprit de corps

Question 8

C8-8: What is GROUPTHINK?

Answer 8

the cessation of critical, independent thought on the part of a group’s members abt ideas generated by the group

Question 9

C8-9: What is POWER?

Answer 9

the ability to influence others; a feature of small groups that affects PARTICIPATION

Question 10

C8-10: What is POWER OVER?

Answer 10

_ the ability to help or harm others
_ Power over others usually is communicated in ways that highlight the STATUS and INFLUENCE of the person using the power

Question 11

C8-11: What is POWER TO?

Answer 11

_ the ability to EMPOWER others to reach their goals.

_ ppl who use POWER TO help others generally do NOT highlight their own status and influence

Question 12

C8-12: What is SOCIAL CLIMBING?

Answer 12

the attempt to increase PERSONAL STATUS in a group by winning the approval of HIGH-STATUS members

Question 13

C8-13: What are NORMS?

Answer 13

_ informal rules that guide how members of a group or culture think, feel, act, and interact.
_ Norms define what is NORMAL or APPROPRIATE in various situations

Question 14

C8-14: Features of GROUPS that affects communication

Answer 14

_ cohesion
_ size
_ power structure
_ interaction patterns
_ norms

Question 15

C8-15: What is TASK COMMUNICATION?

Answer 15

focuses on GIVING and ANALYZING information and ideas

Question 16

C8-16: What is PROCEDURAL COMMUNICATION?

Answer 16

orders ideas and coordinates the contributions of members

Question 17

C8-17: What is CLIMATE COMMUNICATION?

Answer 17

focuses on CREATING and SUSTAINING an open, engaged atmosphere for discussion

Question 18

C8-18: What is EGOCENTRIC COMMUNICATION?

Answer 18

an unconstructive form of group contribution that blocks others or calls attention to oneself

Question 19

C8-19: 4 types of GROUP communication

Answer 19

_ task
_ procedural
_ climate
_ egocentric

Question 20

C8-20: What is LEADERSHIP?

Answer 20

set of communicative functions that assists groups in accomplishing tasks efficiently, staying organized, and maintaining a good CLIMATE