C1 - THE WORLD OF COMMUNICATION

Question 1

C1-1: Why study COMMUNICATION?

Answer 1

_ Improve our skills: intrapersonal, interpersonal, group
_ Help us make sense of what happens in our lives
_ Increase our personal impact

Question 2

C1-2: Defining COMMUNICATION

Answer 2

COMMUNICATION is a systemic process in which people interact w/t and through SYMBOLS to create and interpret MEANINGS

Question 3

C1-3: Features of COMMUNICATION

Answer 3

_ Process: Ongoing and continuously in motion

_ Systemic
1/ Occurs in a system of interrelated parts that affect one another
2/ Occurs in fixed, standardized ways that allow successful recognition and reciprocation

_ Symbols
All language and many nonverbal behaviors—anything that abstractly signifies something else

Question 4

C1-4: Levels of COMMUNICATION

Answer 4

The significance we bestow on phenomena—what they signify to us
1/ Content Level – literal, denotative
2/ Relationship Level – relationships between communicators

Question 5

C1-5: Values of COMMUNICATION

Answer 5

(a) Personal Identity and Health
_ We gain personal identity as we communicate with others
_ Communication directly influences our physical and emotional well-being

(b) Relationship
_ the primary way we connect with others
_ Used to solve problems and resolve conflict
_ Used for self-disclosure

(c) Professional Values
_ Communication skills are closely linked to professional success

(d) Cultural Values
_ Crucial for participation is society (or politics) and for interacting with those from other cultures successfully

Question 6

C1-6: LINEAR Model of Communication

Answer 6

(a) A one-way process in which one person acts on another person
  _ Who?
  _ Says what?
  _ In what channel?
  _ To whom?
  _ With what effect?

(b) Noise
_ Anything that interferes with the intended communication
_ Includes: physical (obstructions); psychological (emotions, moods, focus); physiological (physical ability, comfort level)

Question 7

C1-7: INTERACTIVE Models of Communication

Answer 7

(a) Receivers respond to senders

(b) Senders listen to receivers
  _ Feedback
      1/ Verbal or nonverbal
      2/ Intentional or unintentional
  _ Create and interpret within fields of experience

Question 8

C1-8: TRANSACTIONAL Model of Communication

Answer 8

_ People often simultaneously send and receive messages
_ Communication changes over time
_ Communication is subject to potential interference from noise
_ Communication occurs within systems (shared contexts and personal contexts)