C4 Flashcards by Alvaro Pinzon Cortes | Brainscape

Q

Benefits of no

A

You have more information about what the person does not want
Oportunity to find out what they need

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Q

Strategies for dealing with no

A

Pivot. Find other solution. Modify the original solution

- Ask solution oriented questions like: there should be something that I could do

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Q

Meanings of no

A

H

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