C3

Question 1

Understand the other

Answer 1

• It is importa to put yourself in the shoes of the other person
• They motivation and why does it makes sense to them
• Why do their actions make sense to them
• Understand the others problems and perspective

Question 2

Tools

Answer 2

• labeling: it seems that you …
• listen
• put yourself in the other shoes

Question 3

Calm down the situation

Answer 3

• it is important to calm down the situation, so they can think rationally