C3 DESIGN TECHNIQUES

Question 1

It is important to identify the characteristics of target user population

Answer 1

True

Question 2

Characteristics to identify of the target user population

Answer 2

Age, gender, culture, language
Education (Literacy? Numeracy?)
Physical Limitations
Computer Experience (typing?)
Motivation, attitude
Domain Experience
Application Experience
Work environment and other social context
Relationships and communication patterns

Question 3

Many applications have only one kind of user

Answer 3

False (have several kinds)

Question 4

Kinds of users can be categorized to what way?

Answer 4

By role (student, teacher)
By characteristics (age, motivation)

Question 5

Is a fictitious character used as a specific representative of a user class

Answer 5

Persona

Question 6

Advantages of Persona

Answer 6

Convenient handle for talking about user classes
Focuses on a typical user, rather than extreme
Encourage empathy

Question 7

Disadvantages of Persona

Answer 7

May be misleading

Stereotype trap

Question 8

Techniques on doing User analysis

Answer 8

Questionnaires
Interviews
Observation

Question 9

Obstacles encountered on User Analysis

Answer 9

Developers and users are sometimes systematically isolated from each other
Some users are expensive to talk to

Question 10

You’ll identify the individual tasks the program might solve. What analysis is this?

Answer 10

Task Analysis

Question 11

Each task is a goal

Answer 11

True

Question 12

Often helps to start with overall goal of the system and then decompose it hierarchically into tasks

Answer 12

Task Analysis

Question 13

Essential Parts of Task Analysis

Answer 13

What needs to be done?
What must be done first to make it possible?
What steps are involved in doing the task?

Question 14

Other Questions to Ask about a Task

Answer 14

Where is the task performed?
What is the environment like? Noisy, dirty, dangerous?
How often is the task performed?
What are its time or resource constraints?
How is the task learned?
What can go wrong? (Exceptions, errors, emergencies)
Who else is involved in the task?

Question 15

How to do a Task analysis?

Answer 15

Interviews with users

Direct observation of users performing tasks

Question 16

Important things to identify in the domain

Answer 16

People (user classes)
Physical objects
Information Objects

Question 17

It is not important to determine important relations between the things

Answer 17

False

Question 18

Identify multiplicities of things are relations is important

Answer 18

True

Question 19

CRUD stands for

Answer 19

Create, Read, Update, Delete

Question 20

This asks on what the system should do?

Answer 20

Requirements Analysis

Question 21

Common Errors in User Analysis

Answer 21

Describing what your ideal users should be,

rather than what they actually are

Question 22

Common Errors in Task Analysis

Answer 22

Thinking from the system’s point of view, rather than the user’s

Fixating too early on a UI design vision

Bogging down in what users do now, rather than why they do it

Duplicating a bad existing procedure in software

Failing to capture good aspects of existing procedure

Question 23

Questions to Ask for better User an Task Analysis

Answer 23

Why do you do this? (goal)

How do you do it? (subtasks)

Question 24

Weaknesses to look in current situation

Answer 24

Goal failures
Wasted time
User Irritation

Question 25

Hints for Better User and Task Analysis

Answer 25

Questions to ask
Look for weaknesses in current situation
Contextual inquiry
Participatory Design

Question 26

Observe users doing real work in the real work environment

Answer 26

Contextual Inquiry

Question 27

It is important to establish master-apprentice relationship

Answer 27

True

Question 28

This include representative users directly in the design team

Answer 28

Participatory Design

Question 29

Identify the user classes

Answer 29

User analysis

Question 30

Discover tasks

Answer 30

Task Analysis

Question 31

Finds the entities and relationships in the domain

Answer 31

Domain Analysis