c2 - working practices

Question 1

relevant skills to work in these areas

Answer 1

the 6cs -
- compassion
- communication
- courage
- care
- commitment
- competence

Question 2

how policies and procedures affect people in these areas

Answer 2

• policies, procedures, codes of practice and codes of conduct are presented so that professionals, service users and carers can understand them clearly
• inspection agencies have a responsibility to monitor standards of provision, and to require immediate action when significant failings are identified

Question 3

how regulation affects people working in these areas

Answer 3

• when provision is failing to meet required standards, immediate action can be required and implementation is carefully monitored
• care professionals can be disciplined and removed from their professional register where necessary

Question 4

how working practices affect people who use services in these areas

Answer 4

• overall aim of health and care provision is to meet needs of service users
• policies, procedures, legislative requirements and regulation is in place to ensure standards are high, and also to ensure that service users can take action where needed

Question 5

recent examples of how poor working practices have been identified and addressed - Peter Connelly (Baby P)

Answer 5

• died in 2008 after suffering severe physical and psychological abuse over a 9 month period
• was seen by numerous professionals who failed to intervene and avert the tragedy
• Lord Laming conducted a review to find why the tragedy had occured
• he found that communication had been poor, practice was unprofessional and standards of care were inadequate

Lord Laming recommended that there should be -
- a review of recruitment, training and supervision of social workers
- improved safeguarding training for those who care for children