a5 - monitoring the work of people in health and care settings Flashcards
1
Q
line management
A
- work is usually monitored by senior members of staff
- for example, in a care home, care assistants will be monitored by care manager who will allocate tasks and set routines and standards
- often senior care workers in large settings who manage a team of care assistants on behalf of the manager
- if staff performance falls short of practice expected, line manager’s responsibility to address issues and take action
2
Q
external inspection by relevant agencies
A
- all health, care and early years settings in UK are regularly inspected by independent, government funded agencies
for example -
- in england, provision is inspected by CQC
- in northern ireland, provision is inspected by RQIA
- in wales, provision is inspected by HCIW
early years and education services inspected by -
- ofsted in england
- ETI in northern ireland
- HMIET in wales
- education scotland in scotland
3
Q
whistleblowing
A
- when a member of staff is aware that the quality of care at their workplace is very poor and reports this to bring about change
- may inform the press or an organisation outside of their setting, such as the police
4
Q
service user feedback
A
- settings have range of systems for ensuring that everyone can formally comment on strengths and weakness of the service
this includes -
- regular meetings for service users to report concerns and to share ideas
- a committee to represent on service users
- suggestions boxes
- service users may request private meetings with manager or governor
- service users reporting good practice or concerns to external agencies such as Ousted
5
Q
criminal investigations
A
- police may investigate in extreme circumstances, such as all types of abuse or the law being broken
- there have been cases where staff have been found guilty and imprisoned
- may lead to workers being removed from professional register or barred from professional practice
