C1O Protection Flashcards
1
Q
What is an ombudsman service?
A
Complaints procedure for unsatisfied customers
Set up by government
Is a FINAL point of call - their word is final
2
Q
Trading standards are responsible for..
A
Ensuring business comply with trading laws
3
Q
CMA is…. and is responsible for ….
A
Competition markets authority
Investigate markets so they work for consumers
4
Q
3 Consumer protection legislations
A
Consumer rights act 2015
Consumer protection from unfair trading regulations 2009
Consumer credit acts 1974/2006
