C1/H2 - Markets Flashcards

1
Q

Demand?

A

The amount of a product that consumers are willing and able to purchase at a given price

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2
Q

Supply?

A

Supply refers to the amount of products sellers are prepared to offer at a given price

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3
Q

Equilibrium?

A

Price equilibrium is found when the quantity demanded is equal to the quantity supplied

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4
Q

The forces of demand and supply dictate the price of a good or service. If demand for a product exceeds supply the price would increase as businesses would take advantage or high demand. However if supply was to exceed demand this would lead to prices decreasing, this is because businesses would want to avoid a surplus so would lower the price to encourage demand and clear excess stock. When a factor causes demand or supply to change

A

The forces of demand and supply dictate the price of a good or service. If demand for a product exceeds supply the price would increase as businesses would take advantage or high demand. However if supply was to exceed demand this would lead to prices decreasing, this is because businesses would want to avoid a surplus so would lower the price to encourage demand and clear excess stock. When a factor causes demand or supply to change

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5
Q

The forces of demand and supply dictate the price of a good or service. If demand for a product exceeds supply the price would increase as businesses would take advantage or high demand. However if supply was to exceed demand this would lead to prices decreasing, this is because businesses would want to avoid a surplus so would lower the price to encourage demand and clear excess stock. When a factor causes demand or supply to change

A

The forces of demand and supply dictate the price of a good or service. If demand for a product exceeds supply the price would increase as businesses would take advantage or high demand.

However if supply was to exceed demand this would lead to prices decreasing, this is because businesses would want to avoid a surplus so would lower the price to encourage demand and clear excess stock.

When a factor causes demand or supply to change

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6
Q

Factors that affect demand

A

Price - If Price increases fewer people would be able and willing to purchase the product at the increased price, therefore demand would decrease. However if price was to decrease more consumers would be able and willing to purchase at the lower price therefore demand would increase.

Income - If income increases consumers would have more disposable income to spend on luxuries, therefore demand for these goods would increase. However if income levels were to decrease consumers are likely to purchase more inferior goods and fewer luxury goods

Interest rates Interest is the cost of borrowing money or the return on saving money. If interest rates increase it becomes more expensive to borrow, therefore demand for goods typically purchased on credit will decrease. This is because consumers become less willing to borrow and more focused on repaying their current debts.

Change in the price of substitutes Substitutes are alternative products or services which fulfil the same need or want. When the price of a substitute increases demand would increase as consumers would switch to the cheaper alternative.

Change in the price of compliments Complements refer to goods that are often purchased together and therefore demand is linked. This means that if the price of one of the products increases demand for both products will decrease.

Change in tastes and fashions Some products are subject to changes in tastes and fashions. Skateboards for example, were brought in huge quantities in the 1970’s. They went out of fashion for a number of years only to come back into favour again.

Change in legislation Government legislation can affect demand for a product, For example, a law requiring all cyclists to wear helmets would lead to an increase in demand for cycling helmets at a given price.

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7
Q

Demand Curves

A

The influence of factors such as price, income and advertising on demand can be illustrated on a diagram called a demand curve.

The below table shows how much bread is demanded in one shop at different prices. It is clear that demand increases as the price decreases.

Price Quantity Demanded

£2.50	25
£2.00	50
£1.50	100
£1.00	150
£0.50	200

Movements along the demand curve:

> A price increase causes a movement up the demand curve whereas a price decrease causes a movement down the demand curve.

Shifts and the demand curve:

> If anything other than price changes it will cause the demand curve to shift. If the change causes demand to increase the curve must shift to the right, if the change causes demand to decrease the curve must shift to the left.

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8
Q

Supply Curves

A

The influence of factors such as price, the weather and taxation on supply can be illustrated on a diagram called a supply curve.

The below table shows how many Mars Bars are supplied at different prices. It is clear that supply increases as the price increases, for examples suppliers are not will to supply any Mars Bars for 30p.

Price Quantity Demanded

£0.30	0
£0.40	400
£0.50	1,200
£0.60	2,000
£0.70	2,800
£0.80	3,600

Movements along the supply curve :

> A price increase causes a movement up the supply curve whereas a price decrease causes a movement down the demand curve.

Shifts and the supply curve:

> If anything other than price changes it will cause the supply curve to shift. If the change causes supply to increase the curve must shift to the right, if the change causes supply to decrease the curve will shift to the left.

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9
Q

Factors that affect Supply

A

Price -
> As price increases supply will increase
> As price decreases supply will decrease

Costs of production:
> Costs of production refers to any of the firms costs. This could be raw materials, wages, rent or marketing.
> As cost of production increase supply will decrease as firms will be less willing to supply at the given price as they would make a lower amount of profit once costs have increased.
> As cost of production decrease supply will increase as firms will be more willing to supply at the given price as they would make a higher amount of profit once costs have increased.

VAT/Corporation tax:
> VAT and corporation tax refer to taxes payable by businesses. Changes in taxes payable will mean a change in the firms overall costs which must be paid.
> Increases in tax will mean the firm’s ability to supply at a given price would fall as their profits at that price would decrease.
> Decreases in tax will mean the firm’s ability to supply at a given price would rise as their profits at that price would increase.

Subsidies:
> Subsidies refers to support or payment to businesses from the government. Usually to encourage the provision of a certain good or service.
> Increases in subsidies would increase supply as firms would be more willing to supply at a given price as they would benefit from the subsidy
> Removal or decreases in subsidies would decrease supply as firms would be less willing to supply at a given price as they would no longer benefit from the subsidy

The weather:
> The weather refers to any weather condition which affects a firm’s ability to supply a product service/ this can include hurricanes, tornados, snow, etc…
> Adverse weather often reduces a firm’s ability to supply a product as there may have been damage to products or it is not possible to provide the produce in certain weather conditions.

Improvements in technology:
> Improvements in technology refers to the firm employing more capital in the production process. This usually means the firm can produce on a larger scale and reduce unit costs.
> This should increase a firm’s ability and willingness to supply a product.

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10
Q

Equilibrium price?

A

The price at which the demand and supply curves cross is known as the equilibrium price.

At this price demand is equal to supply.

The equilibrium price will only ever change if there is a change in demand or supply which causes either of the curves to shift.

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11
Q

PED and YED

A

We know that price and income have an impact on the quantity demanded of a given good or service we measure how much changes in price or income alter demand for a good or service by calculating the elasticity of demand.

Price elasticity of demand (PED) measures the responsiveness of a change in demand for a good or service that results from a change in price of the good. Understanding price elasticity of demand is very important to business managers who need to know the impact of changes in price on likely levels of demand. They need to know how sensitive the demand for their good or service is to a change in price.

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12
Q

Price Elasticity of Demand

A

Price Inelastic: A change in price will lead to a less than proportional change in quantity demanded. Therefore demand is not sensitive to price changes. In other words if the price of a product increases the majority of people will continue to buy the product at the increased price.
Inelastic price elasticity of demand is likely to occur when the levels of competition are low, when there are a few substitutes, the goods are necessities or perhaps addictive. In these circumstances the business involved has much more control over the price than companies in highly competitive markets.

Examples - Necessities, such as water, power, basic foods. Addictive goods, such as cigarettes.

Price Elastic: A change in price will lead to a more than proportionate change in quantity demanded. Therefore demand for the product is very sensitive to a change in price. In other words if the price of a product increases consumers will switch to a cheaper alternative.
Given the conditions of near perfect competition, where goods are largely undifferentiated, this impact of the change in price on demand levels is quite predictable. Why should people buy a higher priced good when a virtually identical good is immediately available at a lower price?

Examples - Goods that have lots of alternatives (substitutes), e.g. washing powder, cornflakes, (other cereals), cinema

Of course for many retailers and producers price elasticity of demand is likely to be somewhere between highly elastic/sensitive and highly inelastic/insensitive. Knowing and understanding price elasticity of demand is important in decision-making, especially with regards to the marketing of goods.

The objective of most businesses would be to make the price elasticity of demand of their goods or services more inelastic. This means that they have more control over their price, they are price makers and not price takers. If price elasticity of demand is inelastic and increasing price causes a less than proportional fall in the quantity demanded, this means revenue would increase. This is a much more preferable situation to a situation where price elasticity of demand is elastic and there is an increase in price which leads to a more than proportional fall in the quantity demanded, resulting in a fall in revenue.

Businesses can make demand for their goods more price inelastic if they do the following:
• encourage consumer loyalty;
• reduce or restrict competition in the market;
• Increase brand value.

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13
Q

Income Elasticity of Demand

A

Income elasticity of demand measures the change in demand for a good or service that has been caused by a change in people’s income. Just like with price there are 3 levels of elasticity with regards to income. Business managers like to look at the relationship between changing (increasing or falling) incomes and changing demand levels for different types of goods or services. Generally real incomes increase over time (‘real’ means allowing for the impact of inflation), leading to increased wealth and rising demand for most, but not all, goods and services. As people get richer they consume more, driving up demand for many goods and services.

When we link this pattern of changing demand to changing income we can measure the income elasticity of demand for each type of good or service.

  • Income elasticity of demand can be elastic: a change in income causes a more than proportional change in the quantity demanded. For example, a 5% increase in incomes leads to a 10% increase in demand for pizzas.
  • Income elasticity of demand can be inelastic: a change in income causes a less than proportional change in the quantity demanded. For example, incomes fall by 4% but demand for toothpaste falls by just 2%.
  • Income elasticity of demand can also be negative when a rise in incomes causes a fall in demand. For example, incomes increase by 6%, and this causes a 5% fall in demand for supermarkets’ own brand lemonade.
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14
Q

The type of product a business sells will have an impact on how demand responds to a change in income.

A

Normal Goods - responds as we might expect. As people become better off they buy more of this type of product. The majority of everyday items fall into this category – for example, cars, furniture, washing machines etc.

Luxury Goods - also fall into the category of normal goods but tend to be more sensitive to changes in real income. If incomes increase, demand for gym membership booms; if incomes fall many people quickly cancel their gym memberships in an attempt to save money.

Inferior Goods - are those goods that have negative income elasticity of demand – demand rises when real incomes fall. Supermarket own-label products are a good example of inferior goods. During a recession, consumers may turn to such products in order to economise. However, as incomes rise, they do not buy more of the own-label products but may switch to buy higher priced branded products instead.

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15
Q

Competition

A

There are a variety of differing market structures which are separated by the levels of competition that exist within each market and the market conditions in which the businesses operate. Competition increases as the number of businesses in the market increases:

MONOPOLY > OLIGOPOLY > MONOPOLISTIC COMPETITION > PERFECT COMPETITION

Different markets face differing degrees of competition, for example the nature of competition in the car insurance market would be very different to that in the smartphone industry.

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16
Q

Nature and intensity of competition

A
  • Ease with which firms can set up and compete (barriers to entry – see below)
  • Number of firms operating
  • The extent to which rival firms offer differentiated products
  • The amount of control businesses exert within their market
  • The extent to which an individual business can determine price of their products
17
Q

Barriers to entry

A
  • High capital/ investment requirements to set up
  • Strong brand identity of existing firms products
  • Economies of scale—these reduce average costs of production, making it difficult for new entrants to compete.
  • Access to factors of production e.g. raw materials/land/skilled staff.
  • Access to distribution networks – how easy is it to get product into shops etc…
  • Behaviour of existing firms e.g. retaliation through short term pricing strategies.
18
Q

Perfect competition

A

Large number of businesses competing each of whom produce a low percentage of total market output and cannot influence the prevailing market price No one business is large enough to influence the activities of others. Perfect competition is the model that all other market structures are compared against and it is based on a number of characteristics that are given below:-

  1. Infinite number of individual buyers – no buyer is big enough to influence the market price and so has to accept the price on the market
  2. There are no market leaders and no price leaders, so each business must accept the going price on the marketplace – they are price takers.
  3. Homogeneous products are supplied to the markets that are perfect substitutes. This means there is no branding, no product differentiation and no way of telling products apart. This leads to each firms being “price takers”
  4. Perfect knowledge – consumers have all readily available information about prices and products from competing suppliers and can access this at zero cost – in other words, there are few transactions costs involved in searching for the required information about prices. Likewise sellers have perfect knowledge about their competitors
  5. Businesses are free to leave or enter the market at any time: there are no barriers to entry or exit.

Perfect competition describes a market structure whose assumptions are extremely strong and highly unlikely to exist in most real-world markets. In reality there is always some sort of branding or differentiation– whether it is the quality of products, price of products or the location of where products are sold. It has some use as the starting point to analyse the behaviour of other market structures in the real world. Therefore, most markets are imperfectly competitive. Consumers nearly always have imperfect information (for example information gaps) and their preferences and choices can be influenced by the effects of persuasive marketing and advertising.

19
Q

Monopoly

A

A monopoly is where there is only a single producer within a market – one business has 100% of the marketplace. This is known as a pure monopoly. In practice this is very rare and therefore a legal monopoly exists when one business have over 25% market share. Pure monopolies were not uncommon in the UK 30 years ago. The average household only had the option of one gas supplier, one home telephone supplier, and one electricity supplier etc. With the introduction of competition into these markets through deregulation and privatisation, these monopolies have in the main disappeared. Until recently the Royal Mail had a monopoly over the delivery of letters in the UK, but even this is now opening up to competition.

a. It is based on a number of characteristics that are given below:-
1. Price Maker- The business has control over what price they set. There are no close substitutes and so a higher price can be charged without fear of the consumer switching to a competitor
2. Barriers to entry make it difficult or impossible for new competitors to enter the market. A resource barrier to entry is when a monopolist business is able to buy or acquire the key resources needed to produce or provide the product or service.
3. Unfair competition - Once created a monopolist may defend their position through unfair competition. For example a monopolist business may apply employ predatory pricing when a new competitor attempts to enter the market.
4. Tend to be heavily regulated in order to protect customers from unfair competition.

Benefits of Monopoly to Businesses and Consumers:

> Businesses are likely to benefit from supernormal profit and economies of scale. They may decide to invest in research and development which may benefit the consumer
Being big or very big they can benefit from massive economies of scale, reducing prices and making goods affordable. Also the profits earned can be used for investment into improving products, improving production techniques and developing new products.

Drawbacks of Monopoly to Businesses and Consumers:

> Businesses may become complacent and inefficient due to the lack of competitive pressure
Businesses may become a price maker and charge high prices
Choice is also restricted for consumers

Pure monopolies with 100% of the market are now very rare. The UK and EU competition authorities regard any business with over 25% of the market as having potentially monopoly power, and will investigate situations where it believes this power is being abused.

20
Q

Oligopoly

A

This is where there are many firms within a market but it is dominated by a few large competitors. Many of our largest industries, whether manufacturing, retailing or service industries, are oligopolistic in nature. In retailing, the grocery market is dominated by Tesco, Sainsbury’s, Morrisons and Asda. In clothing retailing, each age group have just three or four major chain stores that dominate their marketplace.

b. It is based on a number of characteristics that are given below:-
1. Differentiated products - There is strong brand identity within oligopolies. Each firm tries to increase its market share by creating new marketing strategies. Brand loyalty is encouraged by the use of heavy advertising and promotion.

  1. Stable pricing - When there are only a few dominant firms, it is important to think of competitors reactions when you increase or decrease the prices. If prices increase customers will go to competitors, if prices decrease competitors will retaliate by lowering their prices. Therefore prices tend to be stable in an oligopoly. There tends to be a lot of non-price competition for example through loyalty cards and promotional deals.
  2. Barriers to entry - Each business controls a large part of the market and so can erect barriers to entry to prevent new entrants joining. These barriers include: High set up costs or economies of scale.

Impact on business behaviour:

  • There is intense competition in this market structure but businesses tend to engage in non-price competition, for example through promotion campaigns. Businesses will also feel pressure to retaliate if their competitors launch an advertising campaign.
  • Businesses in this market structure may engage in collusion or price fixing. When businesses in an oligopolistic market act together (collude), a cartel is formed. Cartels try to keep prices high, whilst the businesses involved share the market between them. This type of collusion has occurred in a wide range of industries: for example, the airline industry and the sports clothing industry. This formal collusion is illegal.
  • However, oligopolies are not without advantages to consumers. Large size leads to economies of scale, high profits means money for innovation and investment, and oligopolies targeting a wide range of market segments provide variety and choice. A very good example of the advantages of the oligopolistic market structure can be found in communications. By communications we mean mobile phones, landlines, the internet and television. A small number of very large businesses have put huge amounts of investment into these industries over the last 30 years, meaning that service and customer choice has improved dramatically.
21
Q

Monopolistic competition

A

Monopolistic competition is where a large number of relatively small businesses in competition with each other. You are likely to be aware of local business in specific markets that are quite similar to each other – for example, hairdressers or take-away restaurants. Within every monopolistic market sector each business tries to offer something different and possess an element of uniqueness, but all are essentially competing for the same customers.

c. It is based on a number of characteristics that are given below:-
1. Businesses are not price takers; however, they only have a limited degree of control over the prices they charge.

  1. Few Barriers to entry- It is fairly easy for firms to enter the market. There are many sellers and no individual organization has any control over the market.
  2. Products are similar, but differentiated from each other. Brand identity is relatively weak.

Impact on business behaviour :
• Differentiation may take a number of forms in this market structure. For example, businesses could use physical product differentiation. This is where businesses use size, design, colour, shape, performance and features to make their products different from competitor businesses. For example, pizza outlets produce their products with stuffed crusts, thin and thick bases and in all shapes and sizes. They may also attempt differentiation through methods of purchase and distribution such as online purchases and free delivery. Often attached to delivery is a promotional promise such as ‘if we are late you get it for free’.

  • Due to the competitive nature of this market structure businesses are under pressure to innovate their products and services and offer customers a good level of service
  • Businesses need to ensure they maintain low costs and therefore operating efficiently is very important in order to avoid unnecessary costs. Failure to do this could result in price increases which could lead to consumers switching.
22
Q

Consumer Protection

A

The relationship between consumers and producers is not a relationship that is based on a level playing field.

The advantage in almost all purchasing and consumption situations lies with big business. Businesses understand how to manipulate customers’ behaviour; they try to control price and competition in the market place and are in the position to produce goods and services that perhaps do not fully meet the expectations of the consumer.

Legislators (law makers) and consumer protection groups argue that without a strong legal framework, businesses will operate in a way that will maximise their profits with little consideration of the impact this will have on customers. This may seem extreme; after all there are many businesses that focus on brand value, customer satisfaction, quality of service and quality of product. But not all businesses would voluntarily keep to the highest of marketing principles. Laws are needed to protect consumers and limit the worst excesses of capitalist behaviour.

Before the introduction of consumer legislation consumers were expected to ensure that their purchases were satisfactory – caveat emptor – ‘let the buyer beware’. Whilst consumers still have to be aware changes have occurred in the market place which means that they need much more protection than ever before.

23
Q

The reasons for the need for consumer protection are summarised

A
  • In a monopoly market structure consumers have little power which may lead to them being charged unreasonable prices or being sold products of an unacceptable standard
  • Businesses have more knowledge than consumers (asymmetric information
  • Misleading advertising may take place
  • Consumer protection increases consumer confidence to purchase
  • Ensuring safety of products may increase a business’s costs.
  • Some businesses carry out misleading or aggressive practices that are unfair to consumers e.g. – falsely stating that a product will only be available for a limited time.
  • Not all goods and services are of satisfactory quality (fit to be sold), fit for purpose for which they were bought.
  • When sold by description goods and services do not always match that description – fake goods are sold on streets all over the UK.
  • Credit agreements can be misleading and exploit consumers – businesses must be licensed to offer credit.
  • Unfit food is often sold and can cause illness or even death – horse meat scandal. Goods can be sold at incorrect weights or measurements.
  • Online buying can be misleading – seven day cooling off periods are allowed so that consumers can cancel contracts.
  • Globalisation –Consumers may well need protection from goods coming in from abroad which may have been produced to standards below those required by the EU. Children’s toys from the Far East have been a good example.
  • Increasing technology means more and more complex products coming onto the market and consumers do not have the knowledge to assess the quality of the technology and in everyday products such as televisions and microwaves.
  • The Internet is still largely unregulated and consumers need protection in areas such as payment related fraud, non-delivery of goods and unauthorized use of their details.
  • Scientific advances mean new products are being developed on a regular basis. Proper testing needs to be carried out before these products can be sold to consumers. Genetically modified products are an example of this, as well as pharmaceuticals.

To assist in the protection of consumers there are two separate groups of regulations:

  • Firstly, legislation to protect consumers who enter into contracts with retailers or producers. A contract is made when goods or services are purchased.
  • Secondly, legislation with regard to competition policy. This is large-scale policy designed to control the way that markets operate.
24
Q

Legislation

A

Legislation

Sale of Goods and Supply of services Act 1979 - Products must be as described, fit for purpose and be of an acceptable quality

Data Protection Act 1998 - Controls the use of information stored on computers and states consumer details cannot be sold to other businesses without the consent of the consumer

Consumer Protection (2000) Distance selling - Introduced to protect consumers who purchase goods over the internet

25
Q

The role of the ombudsman

A

However, retailers and consumers still find issues to dispute. If a customer has a complaint that in their view has not been satisfactorily dealt with by the business concerned the next step in finding redress might be the Ombudsman Service. The Ombudsman Service can be used to complain if consumers have an issue with pricing, quality of service, quality of goods or mistreatment. In a number of industries, including financial services, communication (e.g. phones and the internet), energy (e.g. gas and electricity), and property (e.g. estate agents and surveyors) the ombudsman findings are binding and the business concerned must comply with the ruling.

26
Q

The Competition and Markets Authority (CMA)

A

Consumer protection legislation is fully enforced by the courts, but to further assist the consumer there are various organisations to help ensure that the law is abided by. On a national basis, The Competition and Markets Authority (CMA) works to encourage the establishment of voluntary codes of practice within industries. For example, ABTA (Association of British Travel Agents) and ATOL (Air Travel Organisers’ Licensing) protect and reimburse holiday makers if their travel company ceases trading (if the company is a member). The CMA will also advise the government when it believes that new legislation is required. On a local basis, Trading Standards Departments and Environmental Health Departments work to help ensure obedience to the legislation. For example, Trading Standards officers are often found touring markets and car boot sales checking for sales of counterfeit goods.

27
Q

Legislation with regard to competition policy

A

Competition policy is focussed upon controlling the power of big business. If businesses in a monopoly or near monopoly are able to hold a dominant market position, then they are likely to have control over price or the amount produced within the market. Governments (UK and EU) will therefore put in place laws and regulators to limit the potential abuse of market power and thereby protect consumers.
In April 2014 the Competition and Markets Authority (CMA) replaced the Competition Commission and most of the roles of the Office of Fair Trading.

28
Q

Ethical issues related to consumer protection

A
  • Businesses need to consider both legal and ethical implications of their relationships with customers. Consumers can be manipulated by businesses and their marketing professionals.
  • Subliminal advertising (placing fleeting or hidden images in films or TV programmes in the hope that viewers will process them unconsciously) was banned in the 1970s.
  • Product placement is when a company pays a TV channel or a programme-maker to include its products or brands in a programme. This is allowed but there are rules from Ofcom (the broadcasting regulator) on how this is done. Eg no product placement is allowed on children’s tv programmes and certain products such as cigarettes and alcohol are not allowed.
  • Unhealthy snacks by supermarket tills have largely now been changed to less impulse purchases to reduce pester power from kids.
  • It is quite usual for businesses to target expensive brands at children and teenagers eg trainers.
  • With cigarette smoking declining in developed countries is it right that the major tobacco businesses should discount their prices to win customers in developing countries?
  • It can be a difficult balancing act for businesses to try to maximise sales whilst at the same time marketing their products in a way that does not encourage overconsumption or excessive behaviour by customers. Eg In light of obesity issues, McDonalds ‘supersize’ campaign was dropped.