(C) Managerial Principles Flashcards

1
Q

Define management.

A

An activity that provides structure while also preventing chaos.

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2
Q

Involving people at every level, being flexible and communicate, ensuring everyone understands their responsibilities, and define a feedback mechanism are all examples of what branch of management?

A

Planning.

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3
Q

Organization chart, time management, and policies such as effective communication are all examples of what branch of management?

A

Organization.

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4
Q

Providing direction to staff, communication, delegation, motivation, and coaching are all examples of what branch of management?

A

Directing.

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5
Q

Engagement, addressing and solving small problems, setting performance standards, evaluating employee performance, and decision making are examples of what branch of management?

A

Leading.

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6
Q

Describe the Classical Theory of Management.

A

Emphasizes hierarchy, specialized roles, and single leadership for optimized efficiency in the workplace.

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7
Q

Frederick Taylor produced Scientific Management Theory which focused on…

A

to remove uncertainty and alternatives facing each employee; reward productivity with incentives.

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8
Q

Henri Fayol produced the Administrative Management Theory which focused on…

A

The four basic management functions: planning, organizing, leading, and controlling.

Work focused on management (as opposed to task and production).

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9
Q

Max Weber produced the Bureaucracy Theory which focused on…

A

Hierarchies; strove for standardization; suggesting organization develop comprehensive and detailed SOPs for all routine tasks.

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10
Q

Elton Mayo produced the Human Relations Theory which produced what branch in most companies?

A

Human Relations Movement (HR).

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11
Q

The Systems Theory describes the Management Theory in which…

A

it views the organization as an open system made up of interrelated and inter-dependent parts that interact as sub-systems.

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12
Q

Douglas McGregor produced Theory X and Theory Y within Management Theory which states…

A

behind every management decision and action are assumptions about human nature and human behavior.

Theory X: people need direction and control; people need to take responsibility for their actions.

Theory Y: people want their work to be fulfilling while seeking respect and self-development.

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13
Q

Describe Quantitative Theory.

A

Considers solving complex business problems in financial management, inventory valuation, inventory control, production scheduling, human resource planning and other areas where quantifiable data can be obtained.

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14
Q

Describe the Integrative Management Approach.

A

A human management approach which combines systematic management with the non-trivial behavior of people.

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15
Q

Describe the Contingency Management Approach.

A

It is based on the theory that management effectiveness is contingent, or dependent, upon the interplay between the application of management behaviors and specific situations.

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16
Q

Define Total Quality Management (TQM).

A

A system of management based on the principles that every staff member must be committed to maintaining high standards of work in every aspect of a company’s operations.

17
Q

Define Six Sigma.

A

A set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur.

18
Q

Lean Six Sigma adds another factor of ___ to the Six Sigma process.

A

Time efficiency.

19
Q

Describe Authoritarian Manager.

A

Highly task oriented; low concern for people; little cooperation or collaboration.

20
Q

Describe Country Club Manager.

A

Low task oriented, high concern for people; used reward power to maintain discipline and as a means of encouragement; incapable of using coercive powers.

21
Q

Describe Impoverished Manager.

A

Low task and low concern for people; uses delegation as his or her primary management tool.

22
Q

Describe Team Manager.

A

Highly task oriented and maintains a high concern for people; leads by example; works at creating an environment where all team members can prosper.