(C) Managerial Principles Flashcards
Define management.
An activity that provides structure while also preventing chaos.
Involving people at every level, being flexible and communicate, ensuring everyone understands their responsibilities, and define a feedback mechanism are all examples of what branch of management?
Planning.
Organization chart, time management, and policies such as effective communication are all examples of what branch of management?
Organization.
Providing direction to staff, communication, delegation, motivation, and coaching are all examples of what branch of management?
Directing.
Engagement, addressing and solving small problems, setting performance standards, evaluating employee performance, and decision making are examples of what branch of management?
Leading.
Describe the Classical Theory of Management.
Emphasizes hierarchy, specialized roles, and single leadership for optimized efficiency in the workplace.
Frederick Taylor produced Scientific Management Theory which focused on…
to remove uncertainty and alternatives facing each employee; reward productivity with incentives.
Henri Fayol produced the Administrative Management Theory which focused on…
The four basic management functions: planning, organizing, leading, and controlling.
Work focused on management (as opposed to task and production).
Max Weber produced the Bureaucracy Theory which focused on…
Hierarchies; strove for standardization; suggesting organization develop comprehensive and detailed SOPs for all routine tasks.
Elton Mayo produced the Human Relations Theory which produced what branch in most companies?
Human Relations Movement (HR).
The Systems Theory describes the Management Theory in which…
it views the organization as an open system made up of interrelated and inter-dependent parts that interact as sub-systems.
Douglas McGregor produced Theory X and Theory Y within Management Theory which states…
behind every management decision and action are assumptions about human nature and human behavior.
Theory X: people need direction and control; people need to take responsibility for their actions.
Theory Y: people want their work to be fulfilling while seeking respect and self-development.
Describe Quantitative Theory.
Considers solving complex business problems in financial management, inventory valuation, inventory control, production scheduling, human resource planning and other areas where quantifiable data can be obtained.
Describe the Integrative Management Approach.
A human management approach which combines systematic management with the non-trivial behavior of people.
Describe the Contingency Management Approach.
It is based on the theory that management effectiveness is contingent, or dependent, upon the interplay between the application of management behaviors and specific situations.
Define Total Quality Management (TQM).
A system of management based on the principles that every staff member must be committed to maintaining high standards of work in every aspect of a company’s operations.
Define Six Sigma.
A set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur.
Lean Six Sigma adds another factor of ___ to the Six Sigma process.
Time efficiency.
Describe Authoritarian Manager.
Highly task oriented; low concern for people; little cooperation or collaboration.
Describe Country Club Manager.
Low task oriented, high concern for people; used reward power to maintain discipline and as a means of encouragement; incapable of using coercive powers.
Describe Impoverished Manager.
Low task and low concern for people; uses delegation as his or her primary management tool.
Describe Team Manager.
Highly task oriented and maintains a high concern for people; leads by example; works at creating an environment where all team members can prosper.
