C

Question 1

capability

Answer 1

The set of activities the enterprise performs, the knowledge it has, the products and services it provides, the functions it supports, and the methods
it uses to make decisions

Question 2

cause-and-effect diagram

Answer 2

See fishbone diagram

Question 3

change

Answer 3

The act of transformation in response to a need

Question 4

change agent

Answer 4

One who is a catalyst for change

Question 5

change control

Answer 5

Controlling changes to requirements and designs so that the impact of requested changes is understood and agreed-to before the changes are made

Question 6

change management

Answer 6

Planned activities, tools, and techniques to address the human side of change during a change initiative, primarily addressing the needs of the people who will be most affected by the change

Question 7

change strategy

Answer 7

A plan to move from the current state to the future state to achieve the desired business objectives

Question 8

change team

Answer 8

A cross-functional group of individuals who are mandated to implement a change. This group may be comprised of product owners, business analysts, developers, project managers, implementation subject matter experts (SMEs), or any other individual with the relevant set of skills and competencies required to implement the change

Question 9

checklist (business analysis)

Answer 9

A standard set of quality elements that reviewers use
for requirements verification

Question 10

collaboration

Answer 10

The act of two or more people working together towards a common goal

Question 11

commercial off-the-shelf (COTS)

Answer 11

A prepackaged solution available in the marketplace which address all or most of the common needs of a large group of buyers of those solutions. A commercial off-the-shelf solution may
require some configuration to meet the specific needs of the enterprise

Question 12

competitive analysis

Answer 12

A structured assessment which captures the key
characteristics of an industry to predict the long-term profitability prospects and to determine the practices of the most significant competitors

Question 13

component

Answer 13

A uniquely identifiable element of a larger whole that fulfills a clear function

Question 14

concept model

Answer 14

An analysis model that develops the meaning of core concepts for a problem domain, defines their collective structure, and specifies the appropriate vocabulary needed to communicate about it consistently

Question 15

constraint (business analysis)

Answer 15

An influencing factor that cannot be changed, and
that places a limit or restriction on a possible solution or solution option

Question 16

context

Answer 16

The circumstances that influence, are influenced by, and provide understanding of the change

Question 17

core concept (business analysis)

Answer 17

One of six ideas that are fundamental to the
practice of business analysis: Change, Need, Solution, Context, Stakeholder, and Value

Question 18

cost-benefit analysis

Answer 18

An analysis which compares and quantifies the financial and non-financial costs of making a change or implementing a solution compared to the benefits gained

Question 19

COTS

Answer 19

See commercial off-the-shelf

Question 20

create, read, update, and delete matrix (CRUD matrix)

Answer 20

A two-dimensional matrix showing which user roles have permission to access specific information entities, and to create new records in those entities, view the data in existing records, update or modify the data in existing records, or delete existing records. The same type of matrix can be used to show which processes, instead of users, have the create, read, update and delete rights

Question 21

CRUD matrix

Answer 21

See create, read, update, and delete matrix

Question 22

customer

Answer 22

A stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet