Business Retention & Expansion Flashcards

1
Q

BRE programs assist businesses in an effort to

A

help them survive economic difficulties
assist with expansions and add jobs
increase their competitiveness in the wider market

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2
Q

existing businesses are responsible for ____ % of all net new employment

A

80

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3
Q

BRE programs typically involve partnerships with

A

public sector, businesses and community leadership

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4
Q

what is an early warning system?

A

a sign that a company is at-risk and could be facing trouble that leads to layoffs, shutdowns, or relocation

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5
Q

BRE programs enable communities to keep up-to-date pictures of the community by getting data on

A

competitive strengths and weaknesses of the local area as a business community

relative strength of the local economy (number of business investments and expansions)

areas of interest and concern that can be used to formulate public policy, enhance development efforts, or improve the local business climate (available workforce, regulatory issues, access to capital)

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6
Q

successfu BRE programs are based on several factors

A
  1. industry knowledge - know the industries in your community
  2. local firm knowledge - know the comapnies and their primary needs and priorities
  3. professional service - offering high-quality business services that can meet the changing needs of companies
  4. results oriented - adopt an outcome or result in service delivery
  5. focused on long-term - encourage a favorable overall business climate in the long-term
  6. coordination of services - employs a team approach to help companies
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7
Q

what are some of the ways that economic development practitioners can help with BRE

A
  1. provide resources directly
  2. act as a broker between company and resources
  3. act as an advocate for businesses dealing with the public process
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8
Q

________ typically include folks offering financing, technical assistance, management and technological assessments, workforce training and retraining, finding new markets

A

service providers

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9
Q

_____have a special interest in maintaining the business community because exiting business represents their customer base

A

Utilities

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10
Q

the survival and profitability of utility companies depends on

A

the preservation and growth of the customer base in their service area

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11
Q

utility BRE programs might include

A
  1. discounted rates for growing companies
  2. info on available land and facilities in the service area
  3. energy auits to help companies save energy and increase operating efficiency
  4. revolving loan funds and grant programs for small companies
  5. low cost financing for local business
  6. export promotion assistance or new market expansion assistance
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12
Q

BRE programs are typically housed in ____, ______, or _____ organizations

A

local, private, or public private

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13
Q

advantages of a local government BRE program

A
  • staff likely have day-to-day contact with top elected and appointed officials providing opportunities to build support for the program
  • staff from other departments affecting business may be more responsive to fellow employees
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14
Q

disadvantages of a local government program

A
  • business owners may be dismissive of the public sector’s ability to help
  • funding could be drastically reduced or eliminated
  • personnel rules or collective bargaining agreements may mean that someone without experience is put into the BRE role
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15
Q

Private sector (chambers) program advantages

A
  • staff may have more credibility than government employees with local business
  • members can be leveraged to serve as keep personnel in the program
  • without short-term political considerations can take a longer term approach
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16
Q

private program disadvantages

A
  • public regulatory agencies can be unresponsive
  • businesses can use their membership in the chamber to thwart efforts they don’t support (like wanting to maintain certain levels of unemployment to keep wages low)
  • lack of funding due to tight budgets [could contract the work out to local EDO]
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17
Q

public/private partnership organization advatages

A
  • initial government funding can leverage additional funds from private sector
  • being outside government there is a level of protection from elected officials but there is still access to government staff
  • increased flexibility in staff and personnel issues (ability to hire more aggressively)
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18
Q

public/private disadvantages

A
  • chamber may view as a funding competitor

- may be viewed as redundant if there are already local BRE programs

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19
Q

look at these areas when assessing the strengths and weakness of the community

A
labor force
access to market
transportation
educational infrastructure
site availability
tax rates
utility cost and availabilty
quality of life
business climate
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20
Q

true or false: action plans should never change

A

FALSE; an action plan is based on the community’s status at a certain time and should be updated annually

21
Q

what two things can a business visitation survey provide?

A
  1. an alert about early warning signs

2. database information that tells the practitioner about the dynamics of the community

22
Q

List the five survey models

A
  1. mail
  2. site visit surveys using volunteers
  3. site visits with staff
  4. combined mail and site visit surveys
  5. email or web-based surveys
23
Q

target companies to interview based on the ____

A

strategic objectives of your community

24
Q

ways to determine who to target can be based on _____

A

size of company - number of employees, annual sales, annual revenue
industry segment - using NAICS code
geography - specific districts
ownership - maybe just locally owned or international firms

25
Q

survey administration should not exceed ___

A

45 minutes to one hour

26
Q

surveys should ask questions about

A
company background
business climate
labor and training needs
marketing and trade
financing
regulatory issues
growth constraints
satisfaction with public services and facilities
experience with local business assistance programs
27
Q

describe the immediate follow-up response

A

within two days of completing the survey it’s reviewed for assistance requests and red flags and a rapid response is deployed

28
Q

describe the short term survey response

A

send a thank you note within two weeks of the survey response

29
Q

describe the medium term company response

A

within four weeks of the survey effort ensure that any agencies called upon for response assistance have provided the support required

30
Q

what is the the long term survey response

A

about 3-4 months after the survey firms should be updated on the progress of addressing community-wide issues that impact the business climate

31
Q

an early warning system

A

predicts when a local company is in danger of closing or relocating

32
Q

some early warning signal include

A
decling sales and employment
large, non-local corporate ownership
recent ownership changes
lease of property or an expiring lease
other faciltites producing the smae product or service
negative attitudes about the community
regulatory burdens
union contratc expirations
expanding employment/sales
facility and site expansion plans
land locked or obsolete facilities
problem neighborhoods
old product lines or obsolete facilities
family-owned companies with older owners and no succession plans
loss of supplier
relocation of top management
33
Q

name two public resources that BRE programs can use to market their services

A

utilities -send information about program out with audits

community college systems - pile on with college staff marketing their continuing education and training opportunities

34
Q

what are some of the specialized amenities and support services that can help clusters grow?

A
  • business service firms that specialize in providing services to the industry
  • financial institutions or venture capitalists that specialize in funding the industry
  • major research university that supports the cluster through specialized research and academic programs
35
Q

creating _____ will be a critical element in most retention and expansion programs

A

new site opportunities

36
Q

______ programs can provide management consulting expertise to small and medium sized firms at an affordable cost

A

technical assistance

37
Q

name some types of technical assistance offerings

A

operations management
marketing sales assistance (exporting strategies)
financial control systems
workforce training and development
strategic planning (writing business plans)

38
Q

technical assistance programs offer ____ at a fraction of the cost

A

consulting

39
Q

technical assistance - determining who to target

A

how large is company?
does the company export?
does the company employ a large number?
have they asked for assistance?

40
Q

technical assistance - what are standards for participation

A

is there a minimum or maximum size?
are there financial conditions?
do there need to be growth opportunities?

41
Q

technical assistance - what is the scope of services offered

A

provide the most comprehensive package of assistance possible

42
Q

technical assistance - determine how to best provide needed services

A

contract with local management
hire staff
partner with college system or SBDC

43
Q

workforce development programs are being targeted to help_____

A

drive industry

44
Q

public dollars spent to upgrade the skills of a community workforce will largely

A

stay in the community

45
Q

a well-trained workforce can give a community a distinct advantage that cannot

A

be easily duplicated like normal incentives

46
Q

the survival and possible expansion for many companies depends on ______ for their products and services

A

identifying new markets

47
Q

____ and _____ assistance is potentially a very immediate way to help companies

A

permitting; licensing

48
Q

possible ways to assist with permitting and licensing

A
one-stop-shop
technical assistance
ombudsman
case management
assistance center