business people

Question 1

what is workforce planning

Answer 1

Analysing current employment rends within the context of organisation need

forecasting potential future staffing requirements for all departments within the organization

forecasting potential future supply of workers with the appropriate skills

forecasting potential labour turnover - i.e. the rate at which staff will leave the organisation

Question 2

methods of internal advertisement

Answer 2

Staff noticeboard
Intranet (only staff have access)
emailing opportunities
Newsletter
Business website

Question 3

methods of external
advertisement

Answer 3

Job website
Recruitment agency
Job centre
Social media
Newspaper

Question 4

interviews

Answer 4

Interviews are designed to compare applicants’ responses to the same set of questions. Applicants answers are
scored against certain criteria.

Question 5

how can interviews be done

Answer 5

Over the phone
o Online (using Teams etc)
o One-to-One
o Successive (usually more than one face to face interview and most likely for a higher paid job with more responsibilities)
o Panel

Question 6

what is attainment testing

Answer 6

allows candidates to demonstrate their skills. For example testing IT skills by taking a typing test - useful for making comparisons

Question 7

what is amplitude testing

Answer 7

can be used to assess aptitude for certain skills and tasks - for example, seeing now someone responds to dealing with an angry customer

Question 8

what is IQ testing

Answer 8

can be used to assess the general knowledge and thinking or problem solving skills

Question 9

what is fitness test

Answer 9

only used in jobs where there is a specific need to have a certain physical ability or level of fitness e.g. police service ‘bleep’ test.

Question 10

what is a Assessment centre

Answer 10

centre to see a large number of applicants at the one time.

Question 11

what is trial period

Answer 11

• This is when a candidate is employed for a short period of time before they are offered the position - this could be for day, week or longer.
• This allows the business to identify if the candidate is capable of doing the job and that they are reliable and suited to the job.
• This saves the business hiring the wrong person and potentially

Question 12

what is training schemes

Answer 12

Are offered to university graduates who attains a university version of a B

Question 13

what is Appraisal

Answer 13

Appraisals are used to make targets and set goals for staff for the future. This could include raining they need/want to undertake and areas they need to improve upon

Question 14

what is peer appraisal

Answer 14

peer appraisal is when the appraisal is carried out by someone who works at the same level as you in the business

Question 15

what is 360 degrees appraisal

Answer 15

A 360-degree appraisal is when the person conducting the appraisal (most likely your manager) will interview other employees such as other employees, your supervisor, subordinates etc about your performance.

Question 16

what is physiological need

Answer 16

basics needs that humans need to stay alive

Question 17

what is saftey and security need

Answer 17

), safety needs in a work context could include job security through the issuing of permanent contracts rather than temporary contracts, or avoiding the use of zero-hour contracts as well as providing a safe working environment

Question 18

what is social need

Answer 18

where most people want to belong to a group, this need may be satisfied by establishing staff in supportive teams and allowing them to work together and collaborate on projects

Question 19

what is self esteem need

Answer 19

are about being given recognition for a job well done, these esteem needs may be achieved through a promotion, positive feedback in an appraisal or after a project has been delivered, or any other recognition of good work

Question 20

what is self actualisation need

Answer 20

Self-actualisation can be measured by the extent of success and/or challenge at work. Self-actualisation may be achieved by employees by engaging in increasingly complex and challenging work which tests them to their full capacity and encourages the development of new skills If management can identify which level each employee has reached, they can decide on suitable rewards

Question 21

what is Herzenberg’s hygiene factors

Answer 21

• Pay
• Good working Conditions
• Access to clean toilets
• Job security
• Supervision New

Question 22

what is Herzenberg motivational factor

Answer 22

• Recognition
• Ability to be creative
• Opportunities for promotion
• Additional responsibilities

Question 23

what is Autocratic leader

Answer 23

Autocratic leaders make all the decisions and do not consult employees, employees are told exactly what to do

Question 24

what is demacratic leader

Answer 24

Democratic leaders work together with employees to make decisions. Employees are encouraged to share ideas and feedback to management

Question 25

what is a Laissez fair leader

Answer 25

styles of leadership takes a more laid-back approach to management. Employees work independently and are left to get on with their work

Question 26

impact of positive employee relations

Answer 26

Employees get to discuss issues/changes and therefore feel more secure and happy in the workplace * Employees are less likely to leave and work for another organisation * Higher motivation * Business is more likely to meet their objectives as employees are motivated * Staff may be more adaptable to future change which allows the business to implement change with ease * Positive reputation * Access to high calibre of employees due to their positive employee relations

Question 27

impact of negative employee relations

Answer 27

High staff turnover * Increased staff absenteeism * Increase in grievances taken out against the employer * Employees may take part in industrial action (strike, work to rule, sit in etc) * Staff may be reluctant and push back against change as they don’t feel supported by the business * Poor reputation * Business may struggle to hire a high calibre of employees in the future due to their poor reputation

Question 28

what is trade union

Answer 28

Trade Unions are organisations that represent workers

Question 29

role of trade union

Answer 29

Advising members of the law, and how it protects them * Represents members should they need it e.g. if an employee has been part of a disciplinary procedure or has been dismissed * Influences government and employer’s associations on behalf of members * Negotiates changes to terms and conditions of employment for members e.g. negotiating pay increases * Holds ballots on industrial actions

Question 30

impact of not complying with legistations

Answer 30

* Relationships between the employer and employees can be negatively impacted (poor employer relations) * Employees may feel their employer does not care about them and become demotivated * The business can develop a poor reputation * The business can be fined by the government for not following Legislation

Question 31

direct discrimination

Answer 31

When someone is treated less favourably than another person as the result of a protected characteristic they have

Question 32

Harrassment discrimination

Answer 32

Employees can complain about behavior they find offensive - even if it is not directed at the

Question 33

discrimination by association

Answer 33

Where someone is treated less favourably because of their association with someone who possesses a protected characteristic

Question 34

discrimination by perception

Answer 34

Where a person is treated less favourably because it appears they may have a protected characteristic - this applies even if the person doesn't have any protected characteristic.