Business Management Flashcards

1
Q

Gross profit Margin

A

Profit made on sales turnover
Gross profit/sales revenue x100

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2
Q

Net profit margin

A

Measure of profitability
(Revenue - Costs) / Revenue

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3
Q

Return on Capital employed (ROCE)

A

compares investments with profits
Net before tax and insurance/sales rev. x100

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4
Q

Current Ratio

A

current assets/current liabilities
(aim for 1.5)

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5
Q

Acid test Ratio

A

more severe test (excludes stock)
current assets - stocks / current liabilities
(aim for 1)

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6
Q

Stock turnover

A

how quick business uses/sells stock
stock/costs good sold x 100

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7
Q

Creditor days

A

quickness to pay bills (should be higher than debtor days)
Creditors / cost goods sold x 100

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8
Q

Debtor days

A

measures efficiency (days to collect debt)
debtors/total sales rev. x 100

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9
Q

Gearing Ratio

A

reliance on internal + external sources of finance (loan and share capital)
loan capital/capital employed x 100
high -> external
low -> internal

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10
Q

Profit

A

positive difference between sales revenue and costs of goods sold.
sales rev. - total costs.

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11
Q

Cash flow

A

continuous movement of cash in/out.
cash inflow - cash outflow

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12
Q

Working capital cycle

A

time between payment of good and receiving cash from sales.
short time -> ideal situation

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13
Q

Working capital

A

capital needed for day-to-day costs.
current assets - current liabilities.

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14
Q

Investment appraisal

A

How business will evaluate an investment project (will be or not be profitable).

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15
Q

Payback period

A

Estimate when investment will return initial costs.
initial investment cost - annual cash flow from project. (x12 for months)
adv.
-> short term measure
Disadv.
-> ignores overall profitability.

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16
Q

Average rate of return (ARR)

A

annual net return of an investment as (%)
(Total returns - capital costs)
/ years of usage
/ capital costs x 100
adv.
-> realistic and clear
disadv.
-> forecast errors - long-term

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17
Q

Variance

A

difference between budgeted and actual figure
Favourable
-> difference = beneficial
Adverse
-> difference = financially costly

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18
Q

Variance analysis

A

budgeted figure - actual figure

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19
Q

Balance sheet

A

a) Fixed assets
b) Current assets
c) Current liabilities
d) Net current assets
e) total assets less current liabilities
f) Net assets
g) Equity = share capital - retained profit.

20
Q

Profit and Loss Account

A

a) Trading account
b) Profit and Loss account
c) Appropriation account

21
Q

Decision Tree

A

1) Probability x Profit
2) Probability 2 x Profit 2
3) add two together
4) - Cost

22
Q

Labour turnover

A

Number of employees leaving (per year)
number of Leavers / total staff x100

23
Q

Outsourcing

A

transferring internal business activity to an external firm

24
Q

Reshoring

A

transferring back to country of origin

25
Q

Offshoring

A

relocating business’s activities/processes abroad

26
Q

Shamrock’s

A

Business focus on meeting everyone’s needs through job enrichment + flexible work hours
-> Financial and Non financial rewards

27
Q

Taylor’s Motivational theory

A

Money (output -> pay increase)

28
Q

Maslow’s Motivational theory

A

Emotional and mental needs
a) psychological
b) Security
c) Social
d) esteem
e) Self-actualisation

29
Q

Herzberg’s Motivational theory

A

assumption factors cause satisfaction/dissatisfaction in workplace
Hygiene - dissatisfy + physical factors
Motiv. factors - psychological

30
Q

Pink’s Motivational theory

A

Factors motivate employees (opposite of Taylor’s)
Mastery + Purpose + Autonomy
= motivation

31
Q

Edgar Schein’s

A

Culture + impact on organisation
e.g. why people behave differently in various organisations…

32
Q

Economies of Scale

A

Saving in costs by increasing productivity
1) Technical -> technology
2) Purchasing -> materials (bulk)
3) Financial -> trust from banks (loans)
4) Managerial -> attract best people = skills
5) Marketing -> larger demographic
6) Risk Bearing -> invest on project without
risk of going bankrupt

33
Q

Factors of production

A

Human -> skills, employees…
Physical -> land, machinery, assets…
Financial -> capital, investments
Enterprise -> idea + development project

34
Q

Mission Statement

A

What the business is/why it was created

35
Q

Vision Statement

A

Company’s purpose + long/short term goals.

36
Q

6 Business Key concepts

A

Globalisation -> production + consumption
Ethics -> morals + principles guide decisions
Change -> driving/restraining forces
Culture -> shape values + beliefs
Innovation -> More effective processes
Strategy -> Plans to achieve goals

37
Q

Ansoff Matrix

A

analytical tool
-> chose + devise growth strategy

38
Q

Corporate Social Responsibility (CSR)

A

consider interests of society + take responsibility of impact on stakeholders.

39
Q

Steeple Analysis

A

Social - population/society
Technological - innovation
Economical - inflation, tax, foreign relations
Environmental - social attitudes e.g. recycle
Political - laws, min. wage, elections
Legal - consumer + employee legislation
Ethical - confidentiality, employee treatment

40
Q

Globalisation

A

Process where trade is being conducted over widening geographical boundaries
Causes -> production, finance + HRM strateg.
Reasons -> Trade + barriers liberation

41
Q

Strategy

A

Plans to accomplish long-term goals.

HRM strategies
-> Approaches to management of workers to
gain competitive advantages

42
Q

Innovation

A

Changing/creating more effective processes to increase the business’ likelihood of success

43
Q

Ethics

A

socially acceptable morals + principles to guide decision making
- what is ‘right’ or ‘wrong’

44
Q

Culture

A

Norms of an organisation, country or social grouping. Culture shapes values, beliefs and customs of individuals

45
Q

Change

A

Driving + Restraining forces to create change in an organisation to remain competitive