Business Communications Flashcards
1
Q
When addressing a business letter to a company and not to a person use the words:
A
Ladies and gentlemen
2
Q
A colon follows the salutation and a comma follows the complimentary close when using:
A
Mixed punctuation
3
Q
In a block letter style…
A
All parts begin at the left margin
4
Q
The first paragraph of a letter…
A
Summarizes the main points
