Business- Communication

Question 1

What is Communication?

Answer 1

Communication refers to the process by which we create, transmit and interpret ideas, feeling, opinions, data and facts.

Question 2

Elements of the communication Process include?

Answer 2

1. message
2. Sender
   3.channel
   4.receiver
   5.feedback
   6.noise

Question 3

Who is the sender in this process?

Answer 3

The person that creates the message AKA encoding

Question 4

What is the message in the com process?

Answer 4

The information that is beigng conveyed by the reader

Question 5

What is the channel in the com process?

Answer 5

The medium that is used to send the message to the receiver

Question 6

Who is the receiver in the com processs?

Answer 6

The one who decodes and deciphers the message in their POV

Question 7

What is feedback in the comm process?

Answer 7

Allows the sender to know if the message was effectively communicated

Question 8

What is noise in the com. process?

Answer 8

Noise reffers to any distraction that may interfere with the communication process or the message itself

Question 9

Name the two types of communication and define them.

Answer 9

Formal com.- Oficial methods approved by management

Informal com.- Unofficial methods of communication

Question 10

Give examples of Formal and Informal comm.

Answer 10

Formal- interviews, meetings, announcements

Informal- rumours, a conversation between co workers, secret signs

Question 11

Name the methods of com.

Answer 11

Visual
Oral/ Verbal
non oral/ non verbal
written

Question 12

Give examples of visual communication

Answer 12

All forms of communication that can be seen

PowerPoint Presentations
Info. shown on TV
Pictures
Videos

Question 13

Give examples of Written communication

Answer 13

Involves interactions that make use of written words

Letters
Emails
Agendas
reports

Question 14

Give examples of Verbal com.

Answer 14

Emcompasses spoken words, specific languages and certain sounds.

Face to Face conversations
Telephone conversations
Presentations
Lectures

Question 15

Give examples of Non-verbal com.

Answer 15

Communication without words

Body Language
Body gestures
Tone of voice
Facial expression

Question 16

Barriers of Com.

Answer 16

Language/Linguistic Barriers
Physical Barrier
Psychological Barrier
Physiological
Systematic

Question 17

Explain Language/Linguistic Barriers

Give an example

Answer 17

Where the terminology in a message may not be interpreted by the receiver

e.g. your texting your grandma using abbreviations

Question 18

Explain psychological barrier

Answer 18

the state of mind of the communicators may affect how the message is received, interpreted or sent.

eg. someone is stressed and may interpret the message in the way it was not intended

Question 19

Explain physical barrier

Answer 19

any physical factor that may hinder or disrupt the communication process

e.g. geographical distance
fault telephone connections, poor electronic device

Question 20

Explain physiological barrier

Answer 20

this depends on the senders and receivers physical state of mind

e.g. A receiver with reduced hearing may not hear the message properly.

Question 21

Explain systematic barrier

Answer 21

Inappropriate or Inaffective communication channels, or where their is a lack of understanding roles and responsibilities for communication

Question 22

5 careers associated with communication in business

Answer 22

Journalist
Communications analyst
Communications specialist
Business analyst
Producer