business chapter 7 definitions (organisation and management)

Question 1

organisational structure

Answer 1

refers to the levels of management and division of responsibilities within an organisation

Question 2

organisational chart

Answer 2

refers to a diagram that outlines the internal management structure

Question 3

hierarchy

Answer 3

refers to the levels of management in any organisation, from the highest to the lowest

Question 4

level of hierarchy

Answer 4

refers to managers/supervisors/other employees who are given a similar level of responsibility in an organisation

Question 5

chain of command

Answer 5

is the structure in an organisation that allows instructions to be passed down from senior management to lower levels of management

Question 6

span of control

Answer 6

is the number of subordinates working directly under a manager

Question 7

directors

Answer 7

are senior managers who lead a particular department or division of business

Question 8

line managers

Answer 8

have direct responsibility for people below them in the hierarchy of an organisation

Question 9

supervisors

Answer 9

are junior managers who have direct control over the employees below them in the organisational structure

Question 10

staff managers

Answer 10

are specialists who provide support, information and assistance to line managers

Question 11

delegation

Answer 11

means giving a subordinate the authority to perform a particular task

Question 12

leadership styles

Answer 12

are the different approaches to dealing with people and making decisions when in a position of authority - autocratic, democratic or laissez-faire

Question 13

autocratic leadership

Answer 13

is where the manager expects to be in charge of the business and to have their orders followed

Question 14

democratic leadership

Answer 14

gets other employees involved in the decision-making process

Question 15

laissez-faire leadership

Answer 15

makes the broad objectives of the business known to employees, but then they are left to make their own decisions and organise their own work

Question 16

trade union

Answer 16

is a group of employees who have joined together to ensure their interests are protected