business advanced products Flashcards
What type of Business VoiceEdge seat cannot be directly dialed from an outside line?
A Standard Seat
For VoiceEdge, what is the maximum number of lines/consecutive call paths over coax on a DOCSIS 3.0 network?
40 lines per site
If the Adtran 908e will not be installed on a rack and will be wall-mounted instead, it is unacceptable to mount it ___
With the LEDs pointing up.
What is the maximum number of Concurrent Call Sessions Comcast offers overHFC and MetroE for SIP?
-46 over coax-250 over fiber
The site technician can turn up the SUR or aggregation switch port for the switch with this tool.
Edge Automation Tool
What does MTU stand for?
Maximum Transmission Unit
PRI trunks are made up of what two type of channels?
B andD channels
A full PRI trunk is made up how many B and D channels?
23 B-Channels1 D-Channel
In DOCSIS 3.0 how many PRI trunks are available?
2 PRI trunks
An Arris CM820A that will be used for a SIP trunk must be issued from the warehouse as what equipment type?
SP
Whatarea codesare blocked on all Comcast trunk services?
500, 700, 900, 976
Comcast SIP trunking is offered over what two networks?
HFC and MetroE Networks
What is SLA?
Service Level Agreement
When referring to Ethernet, Jitter is known as:
Frame Delay Variation
What are thefour different symmetric service speeds offered with EoHFC?
2, 4, 6 and 10Mpbs
What is MTTR?
Mean Time to Repair
If a customer’s end users need a 10-digit phone number, what type of seat do they need?
Unified Communications Seat
What does CCOM stand for?
Comcast Commercial Order Management
The type of cable used to connect from the ESG to the trunk modem for a SIP trunk customer is:
Staight Ethernet Patch Cable
A logical sub-trunk within a SIP trunk is known as a:
SIP trunk group
What are the four VoiceEdge access levels to the online portal for customers?
-User-Technical Admin-Billing Admin-Enterprise Admin
What is the D or Delta Channel used for in a PRI trunk?
Used as a management channel
What does IAD stand for?
Integrated Access Device
Comcast’s Ethernet Dedicated Internet is offered in speed increments of:
1Mbps to 10Gbps
For a SIP trunk, the maximum number ofConcurrent Call Sessions(CCS) allowed overfiber is:
250
A SIP Trunk feature at individual trunk group levels that provides an additional 20% call capacity is called:
Bursty
A cross-over cable is also known as ____
RJ48C
For a SIP trunk, the maximum number of Concurrent Call Sessions(CCS) allowed over coax is:
46
What is the name of the feature that allows a Business VoiceEdge customer on a Unified Communications Seat to have his Voicemail messages delivered to email boxes as .wav files?
Voicemail to Email Integration
What does SIP stand for?
Session Initiated Protocol
What CPE does the customer get with the Extreme 505 service?
-Ciena 3931-Netgear R6300
This new automated Ethernet testing tool should be used for all steps of typical fiber CPE installation and allows the site technician to be completely self-sufficient.
Test and Turn-Up Automation Tool
In a RJ48C cable, the originating pair on pins 1 and 2 move to what pins on the other end?
Pins 4 and 5
Each channel in a PRI is made up of how many bits?
64kbit/s
What type of Business VoiceEdge seat has a Direct Inward Dialing (DID) number?
A Unified Communications Seat
A 10 cable card, Vecima Networks Terrace TQ1002+ can handle how many tuner blocks?
10 tuner blocks
What is DOD?
Direct Outward Dialing
A Business VoiceEdge customer using Be Anywhere can seamlessly pull a call to their smart phone from their desk phone by doing what?
-Dialing the Be Anywhere Portal from the smart phone-Following the prompt and dialing *11
What type of Business VoiceEdge seat is a line user with advanced feature needs and is used by the majority of a customer’s employees?
A Unified Communications Seat
For VoiceEdge, what is the maximum number of lines/consecutive call paths over fiber?
60 lines per site
A D-Channel in a PRI trunk is also know as what?
A Delta Channel
PRI service delivered in North America is referred to as:
23B+D
What CPE is needed for SIP Trunking Delivery over fiber?
Fiber Switch:-A Ciena Switch 3916, 3930)-Adtran Netvanta 3430 if more than 46 but less than 80 Concurrent Call Sessions -Adtran Netvanta 4430 is more than 80 Concurrent Call Sessions
For hospitality customers; the high-definition to the demarc offered by Comcast is called:
HD2D
A Business VoiceEdge customer using Be Anywhere can seamlessly pull a call to their desk phone from a smart phone bydialing what on their desk device?
*11
What three types of educational resources are available from Comcast for VoiceEdge customers?
-Training Webinars -Self-help videos -On-site training
What does SDPM stand for?
Service Delivery Project Manager
Cisco’s Internetwork Operating System is called ___
IOS
What type of Business VoiceEdge seat can receive calls transferred from a Receptionist, an Auto-Attendant or a Hunt Group but not from an outside line?
A Standard Seat
What does ISDN stand for?
Integrated Services Digital Network
What are three of the advanced features that come standard with a Unified Communications Seat?
-Be Anywhere-Remote Office-Voicemail to Email Integration
What does PRI stand for?
Primary Rate Interface
A “B”Channel in a PRI trunk is also known as what?
A Bearer Channel.
What type of ISDN/PRI Trunk Service Type does Comcast offer?
Switched Trunk
What does MPLS stand for?
Multiprotocol Label Switching
What CPE is usedfor SIP Trunking Delivery over HFC?
-Arris CM820A-Adtran Netvanta 3430
___ operates at a layer that is generally considered to lie between traditional definitions of layer 2 (data link layer) and layer 3 (network layer), and thus is often referred to as a “layer 2.5” protocol.
Multiprotocol Label Switching (MPLS)
A data pipe between a carrier’s soft switch and SIP capable CPE is known as a:
SIP trunk
Comcast certifies certain PBXs for our SIP trunk services; however, what brand of PBX will NOT be certified by Comcast?
Toshiba
What is the website where a VoiceEdge customer can access the Online Portal?
business.comcast.com/bveportal
This SIP Trunkfeature provides customers with a flexible solution to maintain call resource availability by routing inbound call traffic across multiple Trunk Groups to balance network utilization.
Load Balancing
The Hunt Group type that notes the last user to answer a call and then rings the next user on the user list is _____
Circular
___ is:-Loop providing a connection between two switch points-Not for connecting end user devices
Trunk
What does EVC stand for?
Ethernet Virtual Connection
When refering to Ethernet, packet loss is known as:
Frame Loss
The Hunt Group type that rings all users at once is ______
Simultaneous
This tool in Commercial Edge Connect allows a technician in the field to turn SUR up or down from the customer premises.
Edge Autmation Tool
________ captures all of the technical details for the customer account. This document is completed by Sales, Sales Engineering and the Project Manager.
Solution Design Worksheet (SDW)
What Comcast Business Ethernet service enables anorganization to meet the demand of bandwidth-intensive applications with flexible, scalable point-to-point configurations delivering high-capacity fiber connections between two sites?
Ethernet Private Line (EPL)
What is the maximum transmission unit (MTU) in frame size that Comcast’s Dedicated Internet supports?
1518 bytes
A mechanism in high-performance telecommunications networks that directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table is called:
Multiprotocol Label Switching (MPLS)
What Comcast Business Ethernet service provides an Ethernet Virtual Connection (EVC) from the customer’s location to a Comcast Internet Point of Presence (POP) router?
Ethernet Dedicated Internet (EDI)
What ISDN/PRI Trunk Service Type does Comcast offer and is used to connect a PBX to a switch?
Switched Trunk
What is the TTU Team?
Test and Turn Up Team
What are the two fiber-optic Small Form Factor Pluggable (SFP) handoff options available to a customer from a Ciena 3916, 3930 or 3931 Service Delivery Switch?
Single Mode or Multi-Mode
What is the Concurrent Call Session Capacity (CCS) on an Adtran Netvanta 3430?
80 Concurrent Call Sessions
When referign to Comcast’s Ethernet Service, what is the Mean Time to Repair from the time a trouble ticket is opened with the Business Services Network Operations Center (BNOC)? What are the two objective times?
-The average time required to restore service to an operational condition.- 4 hours for electronic equipment failure-6 hours for fiber optic facilities failure
On a SIP trunk over HFC, an Adtran Netvanta 3430 can handle up to how many Concurrent Call Sessions (CCS)?
46
The NET 3 Status Light in the Adtran 908e is green. What does this indicate?
Link is up and in normal operation
What does ECC stand for?
Enterprise Customer Care
A 12 cable card Vecima Networks Terrace TC1200 can handle how many tuner blocks?
3 tuner blocks
Developed by the Internet Engineering Task Force (IETF), what is the test performed to measure and prove performance criteria for carrier Ethernet networks?
RFC 2544 Throughput Test
When will an Adtran Netvanta 644 be used instead of an Adtran 908e?
When the customer is getting more than two full PRI trunks.
What is the Comcast BNOC?
Business Services Network Operations Center
What is the name of the Comcast Business BCV call forwarding feature that allows a subscriber to maintain a telephone number in a geographic area different than the subscriber’s physical location?
Remote Call Forwarding (RCF)
What does EoHFC stand for?
Ethernet over Hybrid-Fiber-Coax
The Century Module that provides end-to-end order and service fulfillment processes for a given Service Request.
Century, Customer Service Orchestrator (CSO)
What type of Business VoiceEdge seat is equivalent to an extension in a PBX?
A Standard Seat
The power packs in the Vecima Networks Terrace TC1200 convert power from __ to __.
AC to DC.
What VoiceEdge feature allows users to take or make calls from their handset as if they were using another person’s phone?
Shared Call Appearance
What are the two devices a field technician can use to test the PRI circuit?
-HST-3000-VeEX TX 130+
What two types of wavelength patterns does Comcast use to deliver fiber to the Ciena Service Delivery Switch at the customer’s site?
DWDM (Dense Wavelength Division Multiplexing) and CWDM (Coarse Wavelength Division Multiplexing).
When refering to Etherner Dedicated Internet (EDI), “POP router” stands for __
Point of Presence Router
What is the total bandwidth needed for a single PRI circuit?
1.544Mbps
A Delta Channel in a PRI trunk is also know as what?
A D-Channel
What is the Firmware Version required for a Q2Q to be provisioned as HD2D?
5.2.4 or higher.
What are the three Comcast Business SIP Trunk LocationConfigurations?
-Single Location-Multiple Locations Managed by the Host-Multiple Locations with SIP trunkService at Each Location
On the Adtran Netvanta 4430, what are the UNI speeds for the WAN GIG 0/1 and LAN GIG 0/2 ports?
Base10-T, Base100-T, Base1000-T
What does UNI stand for?
User-to-Network-Interface
In what formats are voicemail messages delivered to email accounts?
.wav files
What Comcast Business Ethernet service provides an Ethernet Virtual Connection (EVC) between multiple customer locations and is an ideal replacement for frame relay or ATM services?
Ethernet Virtual Private Line (EVPL)
When referring to Ethernet, Latency is known as:
Frame Delay
64kbit/s is the bit size ofeach ___ in a PRI Trunk.
channel
EoHFC modems are provisioned in market by:
Test and Turn Up Team
Which mobility features are included with a Unified Communications Seat?
-Be Anywhere-Call Management Portal-Outlook Integration
What are the for symmetrical speed levels offered for Ethernet Virtual Private Line (EVPL) over EoHFC?
2, 4, 6, 10Mbps
The Hunt Group type that rings the user that has been idle the longest is ______
Uniform
Business customers whose service is delivered over Ethernet may order up to how many 23-channel trunks per site?
Up to 8 23-channel trunks (8 full PRIs)
A single trunk has the capacity to carry how many calls?
1 call
How many B Channels are in a full PRI?
23 B Channels
What is the name of the tool used to activate the Service Delivery Switch (Ciena)?
Edge Automation Tool
What screen is the default home page after logging in to Century?
Postsales Worklist
What does PBX stand for?
Private Branch Exchange
At what layer of OSI model is Ethernet testing performed?
Layer 2, Data-Link
At what website can VoiceEdge customers access End User Guides, Training Webinars, Educational Videos and Downloads?
business.comcast.com/getstarted
What is MOS?
Mean Opinion Score
ISDN PRI in Europe is delivered on an E1 and is referred to as 30B+2D. In North America, ISDN PRI is delivered on a T1 and is referred to as:
23B+D
What does ISDN/PRI stand for?
Integrated Services Digital Network/Primary Rate Interface
What Comcast Business Ethernet Service is designed for organizations needing more bandwidth and a highly secure, dedicated connection between their existing Local Area Network (LAN) and the public Internet ?
Ethernet Dedicated Internet (EDI)
Name the toolbar that a Business VoiceEdge customer with a Unified Communications Seat can download and integrate with Microsoft Outlook and Internet Explorer?
Integrated Telephony Toolbar
What is a trunk?
Loop providing a connection between two switch points
What are the three RF test points on a Vecima Networks Terrace TC1200 and how much is each test point subtracted from the actual level
-Input-Output-Mixed*Each port is -20dB
What is the name of a free and open source terminal emulator that is commonly used to physically connect to the Vecima Networks Terrace TC1200 or the TQ1002+?
PuTTY
When referring to the four and five nines, 10GbE customers and cellular towers have which Service Level Agreement (SLA)?
5 nines, 99.999% uptime.
What is DOD?
Direct Outward Dialing
What is the major difference between EoHFC and typical Metro-E installs?
Transport is over coax versus fiber.
A logical group of TNs provisioned on a PRI circuit is called ___
Trunk Group
What does DOCSIS stand for?
Data Over Cable Services Interface Specification
A PRI with less than 23 B channels is called ___
Fractional PRI
This SIP Trunkfeature provides customers with a cost-effective solution for an additional 20 percent call capacity to mitigate voice usage spikes.
Burst Channel or Bursty
What does CoS stand for?
Class of Service
In a PRI trunk, what does COMCAST use the B-Channels for?
Voice
Comcast’s Ethernet Dedicated Internet (EDI) is offered in what four Ethernet User-to-Network-Interfaces (UNI)?
-10Mbps-100Mbps-1Gbps-10Gbps
What is the name of the cable used to connect the testing meter to the IAD device when testing a PRI circuit?
RJ48 to Bantam cable
What is the minimum number of Concurrent Call Sessions (CCS)a customer can purchase on a SIP trunk?
6 Concurrent Call Sessions (CCS)
What is the minimum number of channels required if a customer wants to purchase a fractional PRI?
6 Channels
How many downstream and upstream RF channels can an Arris WBM760A handle?
4X4; 4 downstream, 4 upstream
What does ENT stand for?
Electrical Nonmetallic Tubing
Adtran’s Internetwork Operating System is called ___
AOS
A VoiceEdge customer needs their calls to route to their cell phone from the office when they’re not available on the office line. What feature can the customer use for this?
Be Anywhere
In a PRI trunk, what is the channel type and channel number COMCAST uses as a management channel and is responsible the following?-timing-signaling-call setup-callm teardown-alarms
Channel 24, the D-Channel
A RJ48C cable is also known as ____
A cross-over cable.
True/FalseA Fire Alarm can intereface through a trunk.
False
Comcast monitors Ethernet circuits purchased by a customer ona ___basis.
24x7x365
How many routable IP addresses does Comcast assign to a customer’s Ethernet Dedicated Internet (EDI) circuit?
8 Routable IP addresses
What are the two transport types for SIP Trunking?
Fiber, Coax
What are the two type of IAD devices that can be used to deliver Trunk PRI services to customers?
- Adtran 908e- Adtran Netvanta 644
What does EMT stand for?
Electrical metallic tubing
What is this?
Vecima Networks Terrace TQ1002+
A Bearer Channel in a PRI trunk is also know as what?
A B-Channel
Comcast Business Ethernet Dedicated Internet (EDI) provides symmetrical dedicated bandwidth up to what speed?
10Gbps
The type of trunk that uses a IP signaling method for controlling sessions is:
SIP trunk
On the Adtran Netvanta 4430, if the status light for the GIG 0/1 or GIG 0/2 port is red, this means:
The port is administratively up and operational status is down.
What does ANI stand for?
Automatic Number Identification
The speed of a T1 is:
1.544Mbps
What is a ISDN RJ48C?
Cross-over cable used to connect IAD to customer’s PBX.
This tool can be used for running remote tests on Ciena switches but cannot be used for off-net testing or to test EoHFC.
Test and Turn-Up Automation Tool
What does B8ZS stand for?
Binary 8 Zero Substitution
What does SFP stand for?
Small Form Factor Pluggable
Name two ways that the static IP block can be loaded to a commercial gateway.
IP Automation Tool, TFTP Server, RIP Control, Day of Job
What does CCS stand for?
Concurrent Call Sessions
What is BTN?
Billing Telephone Number
The Layer 2 VPN service delivered over DOCSIS 3.0 across Comcast’s managed IP/MPLS network is called:
EoHFC
The Hunt Group type that rings each user in the order they appear on the user list is _____
Regular
How can a VoiceEdge customer receive free phones from COMCAST?
By signing a 3 year contract.
This type of address is used only by the Data Link Layer
MAC (Media Access Control)
This duplex mode is used when devices on a network share a communication channel. Device can send or receive data but NOT at the same time.
Half-Duplex
This duplex mode is used when devices have no contention from other devices on a network connection. Transmission media must support simultaneous Tx and Rx of data
Full-Duplex
Ethernet can operate in either of two communication modes:
Half-DuplexFull-Duplex
These frames are intended for a single device on the network. The destination address is the address assigned to the receiving device.
Unicast Frames
These frames allow frames to be sent to a specific group of devices on the network. The destination address is a multicast address assigned by a higher level protocol or application.
Multicast Frames
These frames allow frames to be sent to all NEs in the same broadcast domain. The destination address for broadcast messages is always ff:ff:ff:ff:ff:ff, which is 48 bits, all 1s, in binary notation.
Broadcast Frames
SFP
Small Form Factor Plugabble
XFP
10 Gigabit Small Form Factor Pluggable
Another name for the Craft port
DB-9
Another name for a DB-9 port
Craft Port
How many T1/E1 ports for PRIsare on the Adtran Netvanta 644?
4
This is the intranet site where details about a Cell Backhaul location can be found.
UCM (Universal Content Management)ucm.cable.comcast.com
