Bus Comm - ch1 Flashcards
Define communication
the process of creating a meaning between two or more people
Define Input
All the stimuli, both past and present that give us our information about the world
List Sender Attributes
Message, channel, interference
List types of messages
intentional verbal, unintentional verbal, intentional nonverbal, unintentional nonverbal
Define Verbal Message
any type of spoken communication that uses one or more words
List Types of verbal messages
Intentional and unintentional
Define intentional verbal messages
conscious attempts we make to communicate with others through speech
Define Unintentional verbal messages
the things we say without meaning to
Define Nonverbal messages
all the messages we transmit without words or over and above the words we use
Define intentional nonverbal messages
which we want to transmit
Define unintentional nonverbal messages
Nonverbal aspects of our behavior transmitted without our control
Define interference / noise
anything that distorts the information transmitted to the receiver or distracts him or her from receiving it
List types of interference
Technical and Semantic
Define technical interference
the factors that cause the receiver to perceive distortion in the intended information or stimuli
Define semantic interference
the receiver does not attribute the same meaning to the signal that the sender does
What is Receiver Attribute
listening
Define feedback
return to you of behavior you have generated
List Communication contexts
interpersonal, intercultural, interviewing, small group, public communication, organizational communication, mass communication
Define intercultural communication
communication between members of different cultures
Define culture
a way of life developed and shared by a group of people and passed down from generation to generation
Define interviewing
communication transaction that emphasizes questions and answers
Define small group communication
the process by which three or more members of a group exchange verbal and nonverbal messages in an attempt to influence one another
Define mass communication
communication that is mediated
List Rules for effective communication
Make it clear, say what you mean, avoid acronyms and abbreviations, get to the lowest common denominator
Define effective communication
when the stimulus as it was initiated and intended by the sender or source corresponds closely to the stimulus as it is perceived and responded to by the receiver
How is lowest common denominator for effective communication computed
Receiver’s meaning/sender’s meaning
List Outcomes of effective communication
Understanding, pleasure, attitude influence, improved relationships, action
Define understanding
accurate reception of the content of the intended stimulus
Define phatic communication
pleasure, maintaining human contact
Steps to promote action
facilitate understanding of request, secure agreement that the request is legitimate, and maintain a comfortable relationship with the receiver
