Bus Comm - ch1

Question 1

Define communication

Answer 1

the process of creating a meaning between two or more people

Question 2

Define Input

Answer 2

All the stimuli, both past and present that give us our information about the world

Question 3

List Sender Attributes

Answer 3

Message, channel, interference

Question 4

List types of messages

Answer 4

intentional verbal, unintentional verbal, intentional nonverbal, unintentional nonverbal

Question 5

Define Verbal Message

Answer 5

any type of spoken communication that uses one or more words

Question 6

List Types of verbal messages

Answer 6

Intentional and unintentional

Question 7

Define intentional verbal messages

Answer 7

conscious attempts we make to communicate with others through speech

Question 8

Define Unintentional verbal messages

Answer 8

the things we say without meaning to

Question 9

Define Nonverbal messages

Answer 9

all the messages we transmit without words or over and above the words we use

Question 10

Define intentional nonverbal messages

Answer 10

which we want to transmit

Question 11

Define unintentional nonverbal messages

Answer 11

Nonverbal aspects of our behavior transmitted without our control

Question 12

Define interference / noise

Answer 12

anything that distorts the information transmitted to the receiver or distracts him or her from receiving it

Question 13

List types of interference

Answer 13

Technical and Semantic

Question 14

Define technical interference

Answer 14

the factors that cause the receiver to perceive distortion in the intended information or stimuli

Question 15

Define semantic interference

Answer 15

the receiver does not attribute the same meaning to the signal that the sender does

Question 16

What is Receiver Attribute

Answer 16

listening

Question 17

Define feedback

Answer 17

return to you of behavior you have generated

Question 18

List Communication contexts

Answer 18

interpersonal, intercultural, interviewing, small group, public communication, organizational communication, mass communication

Question 19

Define intercultural communication

Answer 19

communication between members of different cultures

Question 20

Define culture

Answer 20

a way of life developed and shared by a group of people and passed down from generation to generation

Question 21

Define interviewing

Answer 21

communication transaction that emphasizes questions and answers

Question 22

Define small group communication

Answer 22

the process by which three or more members of a group exchange verbal and nonverbal messages in an attempt to influence one another

Question 23

Define mass communication

Answer 23

communication that is mediated

Question 24

List Rules for effective communication

Answer 24

Make it clear, say what you mean, avoid acronyms and abbreviations, get to the lowest common denominator

Question 25

Define effective communication

Answer 25

when the stimulus as it was initiated and intended by the sender or source corresponds closely to the stimulus as it is perceived and responded to by the receiver

Question 26

How is lowest common denominator for effective communication computed

Answer 26

Receiver’s meaning/sender’s meaning

Question 27

List Outcomes of effective communication

Answer 27

Understanding, pleasure, attitude influence, improved relationships, action

Question 28

Define understanding

Answer 28

accurate reception of the content of the intended stimulus

Question 29

Define phatic communication

Answer 29

pleasure, maintaining human contact

Question 30

Steps to promote action

Answer 30

facilitate understanding of request, secure agreement that the request is legitimate, and maintain a comfortable relationship with the receiver